Here is the round up of Hotel Success Stories from our Expert Partners during December 2025 and January 2026.
You can either scroll through or click on the company name to jump to the relevant section in this article.
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BEONx
- Concept Hotel Group’s Journey Toward Revenue Intelligence with BEONx
Concept Hotel Group has redefined its revenue management strategy by combining creativity with data intelligence. Through BEONx’s automation and Smart Range technology, the group achieved greater agility, control, and profitability across its Conceptual Lifestyle hotels in Ibiza.
“Our partnership with BEONx means efficiency and effectiveness in processes, analysis, and strategies.” – Antonio Benavente, Revenue Director & MICE Manager at Mongibello Ibiza.
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CLOUDBEDS
- Jet Luxury scales luxury stays without losing the human touch
Jet Luxury cycled through a number of early systems – all of which kept limiting growth. Server outages could shut them down for days, rigid workflows couldn’t handle their owner-based model, and expansion into new markets required more manual work than their small team could sustain.
After evaluating multiple systems, Cloudbeds stood out as the winner. It was fully web-based, global, and customizable enough to flex around Jet Luxury’s unusual business model.
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- Tella Thera: Building a 5-star sustainable sanctuary in Western Crete
Tella Thera needed to connect with legacy corporate booking systems while still running a modern, agile operation behind the scenes. Approaching This search for reliable hospitality technology like a seasoned product leader, Loukas ran formal Requests for Proposals (RFPs) and ultimately chose Cloudbeds.
Instead of stitching together a patchwork of tools, Cloudbeds brought PMS, distribution, reporting, and integrations into a single, unified platform. This eliminated unnecessary complexity and gave the team a clear, reliable source of truth for daily operations.
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- How Bespoke Hotels won back the strategic hours that matter
As the Bespoke portfolio grew, the revenue team was drowning in manual reporting. With multiple PMSs across their 50+ hotels, each with its own quirks and formats, the team spent a staggering amount of time logging into systems one-by-one, exporting static reports, rebuilding data in Excel, and emailing files that were already out of date.
For a management company responsible for maximizing owner returns, this wasn’t just inefficient – it was unsustainable. Bespoke Hotels adopted Cloudbeds Revenue Intelligence to give the entire organization a single, real-time view of performance across every property.
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JUYO ANALYTICS
- How a Multi-PMS Hotel Operator Improved RGI and Forecast Accuracy with Juyo Analytics
RBH operates strictly as a white-label management company. They do not own hotels; instead, they run them on behalf of owners and investors with diverse strategies and brand preferences.
Before partnering with Juyo, RBH relied heavily on offline Excel models to analyse commercial performance. While RBH maintained a robust business intelligence environment through IBM Cognos, including management accounts, ReviewPro scores, STR/Lighthouse data, and procurement information via Procure Wizard, PMS commercial data was the missing piece.
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LYBRA
- How Grand Hotel Central achieved a clear qualitative leap in performance with Lybra Assistant
In the heart of Barcelona, Grand Hotel Central represents a perfect balance of design, high-end hospitality, and premium urban positioning. In a highly competitive context like the Catalan capital, the challenge is clear: turning data complexity into fast, effective decisions. We explored this approach in an interview with Alberto Rodriguez, Director of Sales & Marketing at Grand Hotel Central, who shared how the adoption of Lybra Assistant, Lybra Tech’s Revenue Management System, has supported the hotel in achieving a clear qualitative leap in performance.
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SITEMINDER
- Diamond Resort Phuket delivers effortless hospitality thanks to SiteMinder and Welcome Pickups
As Diamond Resort Phuket accommodated an increasing number of foreign visitors, the task of managing multiple booking channels became increasingly complicated. This lack of overall control resulted in slow daily activities and potential errors, especially during peak hours when speed and accuracy mattered.
To overcome operational inefficiencies and elevate the guest journey, Diamond Resort Phuket implemented SiteMinder’s channel manager and DemandPlus, alongside Welcome Pickups, creating a seamless journey from booking to arrival.
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- Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions & SiteMinder
When Butcombe acquired 16 Cirrus Inns in 2022, the properties were running on a PMS that created serious challenges. There was no group-wide reporting, which meant teams were manually piecing together data across multiple sites. Insights were limited, making analysis slow and clunky. The PMS did not integrate with the EPOS (Electronic Point of Sale), the complete till system that links payments, stock, and sales data across the business. This made stock control and sales management far more complicated than they needed to be.
Butcombe implemented a combined tech stack powered by Zonal Hotel Solutions and SiteMinder.
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- Hotel East Group saves time, strengthens guest experience with SiteMinder’s platform
As Hotel East Group grew, the team encountered a problem that started to slow things down and reduce the quality of service. Keeping track of room availability, updating prices, and managing promotions on various online travel agencies (OTAs) alongside their own website was being done manually. This time-consuming method couldn’t handle the increasing number of bookings and customer requests over time.
To deal with increasing operational challenges, Hotel East Group sought a technology solution that could align with their expansion goals. After a detailed review of multiple providers, the team chose SiteMinder’s guest acquisition and revenue management platform, which includes features such as a channel manager, booking engine, and dynamic revenue tools
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- Multi-property, multi-system, management solved and simplified for abba hotels with SiteMinder’s platform
Although in its early days abba hotels focused more on the corporate customer, today it opts for broad and diverse segmentation. With multiple managed properties and international expansion plans underway, the group needed a robust technology solution to centralise its distribution and optimise operations.
The decision to choose SiteMinder aligns perfectly with the group’s tech-led strategy, aimed at achieving efficiency, productivity, quality, and accuracy through solid, comprehensive software.
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- Attic Backpackers: Putting people first with help from SiteMinder
Behind the scenes, Attic was facing the same challenge as many independent hostels: making sure every bed, every night, and every booking opportunity really counted. Looking for a solution that could empower the team without compromising Attic’s independent spirit, Patrick turned to SiteMinder. The transition marked a turning point.
The biggest impact of SiteMinder’s platform has been at the heart of the guest experience. Automating payments and handling transactions ahead of arrival has freed up several minutes per guest at check-in – time that now goes into welcoming travellers, answering questions, and sharing local knowledge.
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- How BTH Hotels transformed its guest acquisition and increased revenue by 56% with SiteMinder’s platform
BTH Hotels faced a common yet critical challenge in the hospitality industry: manually updating inventories and rates across each connected booking channel. This process not only consumed valuable staff time but also significantly increased the margin for error and made it difficult to maintain rate parity across channels.
Implementing SiteMinder’s guest acquisition and revenue management platform marked a turning point for BTH Hotels. It allowed for the connection and management of all distribution channels in one place, automating inventory, rate, and restriction updates. Its seamless PMS integration also created a fully synchronised workflow, with two-way data sharing.
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THE HOTELS NETWORK
- Powering Performance: Cabau Hotels’ Direct Channel Strategy
Strengthening the direct channel has become a strategic priority for hotel groups looking to reduce distribution costs while building stronger relationships with their guests. Cabau Hotels is a clear example of how these two objectives can go hand in hand.
A few years ago, Cabau Hotels made a strong commitment to strengthening their direct channel, as it offers significantly lower distribution costs compared to other channels. We evaluated The Hotels Network’s solution and saw that it aligned perfectly with our goals: improving the visibility of our direct channel and optimizing booking engine conversion.
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USERGUEST
- Case Study: Château de la Bucherie
Set in the heart of the French countryside, Château de la Bucherie is a charming 19th-century estate offering guests an idyllic escape near Paris.
Looking to grow their share of direct bookings and reduce reliance on OTAs, the hotel turned to Userguest and AdsPlus to modernise their digital strategy and drive high-intent conversions.
Château de la Bucherie deployed several smart notifications using Userguest, each designed to address a key stage in the booking journey – from awareness to decision.
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- Case Study: Paradis Plage
Paradis Plage is a luxury eco-resort on the Moroccan coast, offering guests a tranquil beachfront escape with premium wellness, surf, and yoga experiences.
As part of their digital growth strategy, the team turned to Userguest and AdsPlus to increase direct bookings and reduce reliance on OTAs.
Paradis Plage implemented Userguest’s full suite of smart notifications and promotions tailored by user behaviour and language preference.
