No one ever said that running a hotel would be easy. With so many moving parts; attending to ever-evolving guest needs, creating a share-worthy property aesthetic, piecing together an all-star…
When looking back on the history of hotel pricing strategies, nothing really stands out until the early 80s. NB: This is an article by PrivateDeal Before the deregulation years, most…
Hotel revenue management in uncertain times becomes a very tricky endeavor. To be successful at it, one has to have the knowledge, experience, and access to the right tools, such…
Despite slight upticks in RevPAR and TRevPAR, profit per room at hotels in mainland Europe fell in February, unmasking flow-through challenges, according to the latest data tracking full-service hotels from…
While the hotel sales environment has completely transformed, hotel sales training models seem to be stuck in the 1990’s. NB: This is an article from Doug Kennedy, President of Kennedy…
The hotel industry saw mixed results from 2018, with hotels in the US enjoying a 3.4% annual increase in profit. It was the third consecutive year of growth in gross…
It’s important to go to the doctor each year for a health check, we all do it, but… are we checking up on our revenue optimization systems and strategies the…
Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. NB: This is an…
While it may feel like spring, winter is here… And for fans of Game of Thrones, that means the beginning of the end for the beloved HBO series. This Sunday kicks off…
“All our knowledge has its origin in our perceptions.” ~ Leonardo da Vinci Is a pair of $50,000 Sennheiser Orpheus headphones1 really fifty times better than a pair that costs $1,000? NB: This…