5 people holding question marks reflecting the importance for hotels to understand the audience this festive season

In the dynamic realm of the hospitality industry, where trends and consumer behaviours evolve rapidly, the festive season marks a pivotal moment for hoteliers. The period sees a substantial shift in consumer behaviour and expectations, making it imperative for hoteliers to grasp a deep understanding of their digital audience. Here’s a guide to help hoteliers gain insights into their digital audience during the festive season:

NB: This is an article from ARO Digital

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Start by analysing historical data to understand your audience’s behaviour during previous festive seasons. Use analytics tools to identify patterns, preferences, and booking trends. Segment your audience based on demographics, behaviour, and preferences to create targeted marketing campaigns. By mining historical data, segmenting your audience, and crafting personalized marketing campaigns, hoteliers can position themselves to not only meet but exceed the expectations of their diverse and dynamic digital audience. The result is a festive season that not only boosts direct bookings but also creates memorable and tailor-made experiences for every guest.


Monitor social media platforms for discussions, trends, and sentiments related to holiday travel and hotel stays. Social media listening tools can help you understand what your audience is talking about, their preferences, and any specific concerns or expectations they may have during the festive season. As the festive season unfolds, the social media landscape becomes a bustling marketplace of conversations, trends, and sentiments. For hoteliers, monitoring social media platforms is not just about observing; it’s about actively participating in and influencing the digital narrative. Hoteliers can leverage the power of social media listening tools towards their advantage if they act swiftly in response to audience conversations and sentiments. 


Your audience is gold when it comes to online feedback and surveys. Ask them about their holiday travel plans, what they value in a festive hotel experience, and any specific services or amenities they would like to see. Use this information to tailor your offerings to meet their expectations. By crafting thoughtful questions, considering timing and length, and actively implementing feedback, hoteliers can tailor their offerings to create an experience that resonates with their audience and fosters loyalty and satisfaction. It’s not just about gathering data; it’s about creating a dynamic feedback loop that contributes to ongoing improvements in guest experiences.


Utilize your email marketing channels to deliver personalised content. Segment your email lists based on past booking behaviour, preferences, and engagement. Send targeted emails with special holiday offers, exclusive packages, and personalised greetings to make your digital communication more impactful. In essence, personalised email marketing is a potent tool for hoteliers seeking to create impactful and tailored communications during the festive season. By leveraging data-driven segmentation, crafting personalised content, and continually optimising based on engagement metrics, hoteliers can foster stronger connections with their audience, drive bookings, and create memorable festive experiences for their guests.


Monitor your website analytics to track user behaviour and engagement. Identify popular pages, content, and booking paths. Optimise your website for the festive season by prominently featuring holiday-themed packages, events, and promotions. Ensure that the booking process is flawless, smooth and user-friendly. Leveraging website analytics for optimization during the festive season is a dynamic and strategic process. By understanding user behaviour, identifying popular content, and streamlining the booking process, hoteliers can create a digital environment that not only showcases their festive offerings but also enhances the overall user experience, driving engagement and conversions.

Read rest of the article at ARO Digital