Here is the round up of Hotel Success Stories from our Expert Partners during August.
Get Into More, Hotellistat, Little Hotelier, RoomPriceGenie, Siteminder, The Hotels Network and Userguest
Subscribe to our weekly newsletter and stay up to date
Get Into More and Crowne Plaza Antwerp: Driving M&E Success
At the heart of Crowne Plaza Antwerp’s M&E success is its dedicated and experienced team, led by Willem Meeus, Groups & Event Manager. Willem, with his years of expertise in the meetings department, has integrated Get Into More into their daily operations, empowering his team in significant ways.
Willem relies on Get Into More for crucial tasks such as:
- Number-crunching: Streamlining complex data analysis.
- Forecasting: Gaining accurate insights into future demand.
- Budgeting: Making informed financial plans.
- In-depth analyses: Uncovering hidden trends and opportunities.
But beyond the numbers, what Willem values most is how Get Into More enables his team to make informed, data-driven decisions. He highlights the platform’s user-friendliness
Read more about this success story
Hotellistat and McDreams: Technology as a Philosophy
Since its founding in 2009, the family-run McDreams Hotels have consistently pursued a digital-first concept to provide guests with a fully automated, and therefore relaxing, hotel experience. As part of its company-wide automation strategy, the hotel group expanded its tech stack with Hotellistat at the end of 2023 – a significant milestone on the path to sustainable success and smart process automation.
Challenges and goals
“The revenue management system we used before Hotellistat offered us limited automation options, and we struggled with inaccurate forecasts, price recommendations, and regular transmission and interface issues” reports Dr. Christoph Klein, CMO at McDreams.
As a budget product, McDreams operates in a highly competitive pricing environment where even a one-euro difference can be decisive. The requirements were therefore clear: fully automated processes, AI-based revenue strategies, and the ability to respond quickly to market changes.
Read more about this success story
Little Hotelier and Siesta Motel: Simplified Payments and Attracted More Guests
Prior to implementing Little Hotelier, Frank and his team faced the tedious task of managing their property’s inventory across multiple online travel agent (OTA) websites.
“Before Little Hotelier, we had to use the OTAs to manage our sales and availability, which was extremely tedious and difficult,” Frank recalled.
Payment processing was entirely manual, with the team handling transactions from various booking platforms separately. This fragmented approach not only consumed valuable time but also caused the potential for errors and missed bookings.
Transitioning from manual methods to effortless payment solutions
The transformation began with Little Hotelier’s automated payment solutions.
With guest payments from booking platforms now collected automatically through the integrated system, the manual processing burden for online bookings has been eliminated. The impact has been dramatic with an estimated “80% reduction in cancellations,” according to Frank.
Read more about this success story
RoomPriceGenie at the core to how Concierge Company runs 5 boutique hotels
Concierge Company operates five boutique hotels in The Hague and Amsterdam, from a 4-apartment city hideaway to a 32-room urban retreat. What ties them together is a guest experience so thoughtful that it feels tailor-made every time.
“We handle everything from A to Z,” says co-founder Mirjam van Lelyveld. “From strategy to housekeeping, technology to revenue management. It all connects to create one seamless guest journey.”
Each property has its own personality, from handwritten welcome notes to local breakfast collaborations. But behind all that boutique charm, there’s a rock-solid system keeping everything running smoothly. Because running a great hotel isn’t just about what guests see. It’s about making smart, behind-the-scenes decisions that give you more time to focus on what matters most.
Why automation became essential
As the number of properties grew, so did the pressure on the team.
“We’re a relatively small team managing multiple hotels,” says Van Lelyveld. “So automation isn’t a luxury. It’s a necessity.”
With every property needing real-time insights, up-to-date pricing, and seamless communication between systems, they built a tech ecosystem where everything, from PMS to mobile keys, works in sync.
Read more about this success story
SiteMinder and Luna Volcan: Transforming Revenue Performance by Growing 363%
Before SiteMinder, Luna Volcán faced the challenges common to rapidly growing properties: disconnected systems that created operational inefficiencies and revenue risks.
“Before implementing SiteMinder, our systems operated independently – there was no integration between the PMS, the booking engine, and the OTAs. This lack of connectivity made our online distribution fragmented and inefficient,” explains Gabriel Freire, Digital Marketing Manager.
“Overbookings were a real risk, and our sales team was spending valuable time on manual updates and corrections.”
Seamless integration preserves existing investments
Luna Volcán’s selection criteria were stringent: they needed a solution that would integrate with their existing property management system, which was deeply embedded in their accounting, inventory, HR, and point-of-sale operations
Read more about this success story
The Hotels Network and 25hours: Boosted Bookings and Engagement
25hours Hotels aimed to gather insights from departing website visitors, collecting feedback on pricing, cancellation policies, and technical issues to identify and address booking barriers.
Objectives
- Maximize database growth by capturing meaningful insights and visitor data.
- Address guest concerns and improve the booking process based on the recurring feedback.
- Identify opportunities to drive higher direct bookings and customer loyalty.
- Capture the attention of visitors that were about to leave the website and present them with an exclusive direct booking perk.
The Solution
Since partnering with THN, 25hours Hotels has leveraged its platform to optimize direct bookings. In this initiative:
Read more about this success story
The Hotels Network and Penta Hotels: Enhancing Guest Interactions
KITT, branded by Penta Hotels as “Zoe”, was designated as the first client touchpoint when a client reached out to any Google-listed Penta Hotel phone number. Each property of the brand has a redirection option to a live agent if the guest indicates they prefer to speak to a real person. Penta Hotels implemented KITT across 13 properties.
Objectives
- Empower Staff with More Time for High-Value Tasks
- Streamline Non-Reservation Inquiries for Greater Efficiency
- Offer Seamless Multilingual Guest Support
- Boost Direct Bookings and Revenue
With KITT, no Penta Hotels call or query goes unanswered. Guests receive seamless booking support, including a direct link to complete their reservation in just a few clicks. This link redirects them to Penta Hotels’ booking engine, prefilled with their selected dates and number of guests – eliminating the need to re-enter details and streamlining the booking process.
Read more about this success story
The Hotels Network and Boston Harbor Hotel: Increased Direct Bookings
Boston Harbor Hotel partnered with The Hotels Network (THN) and GCommerce to navigate a typically slower period at the start of the year, aiming to sustain a $10:1 ROI while boosting direct bookings and shifting share from OTAs.
With a strategic focus on bottom-of-the-funnel tactics, the team launched initiatives combining website personalization, metasearch campaigns, and emotionally driven programmatic display ads.
This integrated approach not only met but exceeded expectations, delivering an exceptional $12:1 ROAS and solidifying the hotel’s direct channel as a high-performing revenue stream during the post-travel-boom downturn.
The Solution
By adopting a personalized, data-driven approach across channels, Boston Harbor Hotel successfully achieved its goals for the quarter.
Read more about this success story
Userguest and Aurora Anguilla: Boosted Direct Bookings and Saved OTA Fees
With a blend of sophistication, relaxation, and personalised service, Aurora Anguilla attracts guests from around the globe and seeks to elevate its digital performance to match its exceptional on-property experience.
Challenges
Aurora Anguilla Resort and Golf Club aimed to increase direct bookings, grow their marketing database, and better understand guest booking behaviour – all while reducing reliance on OTAs and enhancing the online user experience.
The Solution
Smart Messaging for Higher Conversion using a combination of:
- Promotion Notifications
- Welcome Pop-ups
- Benefit-First Messaging
