Here is the round up of Hotel Success Stories from our Expert Partners during September.
Bookboost, Cloudbeds, SiteMinder and Userguest
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Bookboost and Nobis Hotels Increase Guest Engagement in the Digital World
Despite the great in-person service guests were experiencing, Nobis faced a significant challenge when it came to the online experience. Their guest communication did not match the same warmth and quality as their in-person treatment.
“Our biggest challenge was how to streamline communication and give the five-star feeling in a digital way,” mentions Jakob. “The front desk was giving great service at the hotel, which was our priority, but not digitally. We were sending out very generic messaging”.
The big question: How could Nobis make their digital experience feel just as luxurious and personalised as their in-person service?
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Bookboost and The Usual Enhance Personalised Guest Communication Aligned With Their Brand
The Usual is a new kind of hotel brand, one that’s designed for guests who care about both style and sustainability. With locations in Rotterdam and Brussels, their spaces are thoughtful, design-led, and welcoming.
For them, communication is a key part of the guest experience, which is why they focused on their guest communication strategy from the beginning of their operations.
They wanted to stand out by building an experience that felt personal and meaningful for every guest.
“Guest experience doesn’t start in the lobby. It begins digitally with strong communication, providing them with the right information so they feel prepared for their trip and to enjoy our location”, says Anne Williams, Digital Marketing Manager at The Usual.
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Cloudbeds and Porta 92 – A Property Built on Travel Experiences
For Porta 92 Romana’s Managing Director Sunil Sharma, hospitality is a philosophy born from traveling the world and living in nine countries — and experiencing the best, and worst, in accommodation. When he decided to create Porta 92 Romana, he had one rule: build the place he would want to stay in.
Based in a prime Milan location just 10 minutes from the Duomo, Porta 92 Romana is Sunil’s answer to the stale norms of the industry. He offers the space and comfort of a service apartment, elevated by a level of intuitive, personal service that most hotels can only dream of — early check-ins, luggage delivered straight to your room, and a concierge service that runs on genuine care.
The result? Over 1,400 reviews, a turnover of 6,000 guests a year, and a successful business that’s growing every year.
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Cloudbeds and Babila Hostel – Bold Ambition Meets Thoughtful Design
Babila’s initial success was a catalyst for growth. Following the positive reception of their first hostel, they expanded by opening a second property, Bovisa Urban Garden, in Milan and a boutique hotel called The Place in Arezzo, Tuscany.
This is where most growth stories hit a wall. How do you scale operations across multiple properties — each with its own unique character and guest mix, from single travelers to large groups — while keeping your teams aligned? And how do you ensure the technology you rely on simplifies that complexity, rather than adds to it?
To support their vision, Babila knew they needed a technology partner that was as dynamic and forward-thinking as they were.
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Cloudbeds and Nivan Hotels – Building a 100% Digital Multi-Property Group
Raif was initially only listed on Booking.com, but knew he wanted to increase his visibility. Being tied to one OTA meant leaving money on the table and limiting his reach.
Manual tasks, like sending individual check-in instructions, were also eating up hours of his day – time he needed to focus on expansion.
After researching his options, he chose Cloudbeds. “As a newcomer to hospitality, Cloudbeds was a real game changer,” Raif says. “Suddenly, I wasn’t just listed on Booking.com anymore – I was visible on all major platforms and could also manage direct bookings through my own website.”
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Cloudbeds and Vegas Resort – Benefits from Seamless Integration with Distribution Channels
For Vegas Resort’s Alessio Ripanti, hospitality wasn’t the original plan. With a background in software engineering, he moved to Malta to develop mobile applications. After successfully building and selling a marketing technology company, he identified a new opportunity: investing in and developing properties.
Today, Alessio manages an impressive portfolio of six properties and nearly 580 units across Malta, with his team set to grow to over 100 employees. His journey from a handful of apartments to the impending launch of the 405-room Vegas Resort is a testament to a tech-first approach to hospitality management.
“The first software we used was very basic,” Alessio recalls. “It didn’t have the options we needed for payment processing, guest profiles, or even adding multiple users easily. When we started to grow, we knew we needed a professional, stable platform to build our business on.”
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SiteMinder Catapults Pop Art Hotel to the Forefront of Strategic Distribution
Initially using a different distribution platform, Pop Art encountered frustrating limitations when it came to flexibility, integration, and efficiency.
“We needed a strategic partner that truly understands the Colombian market and could guide us through a more dynamic and data-driven revenue strategy,” says Andres.
With significant expertise in revenue management and a deep knowledge of distribution technology, Hotel Solutions was the perfect partner to analyse the requirements of Pop Art. This led to the selection of SiteMinder’s platform as the optimal tool for the business and its strong standards.
Getting started with SiteMinder was also painless, with helpful onboarding and support making sure that the team at Pop Art Hotel felt comfortable at all times.
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SiteMinder and VOMO Island Fiji Achieve Operations Efficiency and Extensive Revenue Growth
For close to 10 years, VOMO has been using SiteMinder’s platform to support the distribution and booking process – a journey that started with the need for smooth PMS integration.
“Back then we needed something that was going to work with our property management system and we liked what we saw from the functionality of SiteMinder,” Karen mentions.
“At the time we were still unsure about what the technology was going to bring so the fact that it was based on a monthly subscription where we weren’t locked in was a winning feature for us. But it was a non-issue anyway since the build and setup of SiteMinder was so simple from the beginning.”
Fast-forward to today, and SiteMinder is helping VOMO welcome more guests than ever before, both from OTA connections and direct reservations via its award-winning channel manager and booking engine. As a result of travellers becoming more and more proactive with booking stays online, technology like SiteMinder is increasingly crucial for accommodation businesses to achieve success.
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Userguest and Landmar Hotels Boost Direct Bookings with Smart Notifications
Landmar Hotels wanted to strengthen their direct channel and reduce reliance on OTAs, but faced several obstacles. Managing campaigns across two properties and the corporate site required consistency and efficiency. At the same time, they needed to persuade international guests to book direct, overcome price comparisons, and reduce abandonment. Beyond securing bookings, the team also sought ways to promote seasonal offers and enhance the guest journey with timely, personalised touchpoints.
Userguest partnered with Landmar Hotels to create a tailored strategy that combined engagement, personalisation, and smart targeting.
