In this case study, we dive into the journey of a Hotel Management company located in the US that faced initial setbacks with their Facebook Ads efforts and how a strategic and complex approach led to remarkable success in driving bookings for their Branded Hotel.

NB: This is an article from Cogwheel Marketing, one of our Expert Partners

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Confronting the Challenges

Before partnering with our digital marketing team, the hotel had experimented with Facebook Ads but encountered minimal engagement and conversions. The initial attempts failed to generate the desired traction, leaving the company with a sense of frustration and uncertainty about the efficacy of their online advertising efforts.

Crafting a Comprehensive Approach

Recognizing the need for a comprehensive approach, we began by laying a strong foundation. This included setting up essential infrastructure elements such as Google Analytics, Facebook Pixel, Google Tag Manager (GTM), and conversion tracking. These actions ensured a robust framework for monitoring and optimizing campaign performance.

Strategic Content Creation and Campaign Structure

To address the shortcomings in the initial campaigns, we revamped the ad content. Our team meticulously crafted headlines and descriptions tailored to different campaign objectives. Additionally, we employed UTM parameters to track and analyze user interactions, allowing us to refine our strategy continuously.

The campaigns were structured into two main categories:

  • Prospecting Audience with Website Traffic Objective:
    • Leveraging demographic and interest-based targeting to reach potential customers.
    • Utilizing both video and image ad formats to maximize engagement.
  • Remarketing to Previous Site Visitors with Conversion Objective:
    • Focusing on users who had previously shown interest by visiting the hotel’s website or engaging with specific pages.
    • Implementing a mix of video and image ads to rekindle interest and drive conversions.

Analyzing Results and Initial Challenges

The initial month yielded modest results, with only a few bookings and phone calls generated. Although the start was not as promising as anticipated, signs of potential success were identified. This prompted us to dig deeper into the data and identify areas for improvement.

Optimizing Towards Triumph

With a commitment to delivering tangible results, our team engaged in a rigorous optimization process. This involved refining targeting parameters, tweaking ad creatives, and enhancing landing pages for a more seamless user experience. Continuous monitoring and adjustments were made based on real-time performance data.

The Fruits of Persistence

The efforts paid off, and the results began to speak for themselves. As of now, the hotel company has successfully generated a substantial 2,175 bookings and phone calls. What’s even more impressive is the significant reduction in the cost per result, plummeting to an efficient $1.34.


This case study demonstrates the transformative power of strategic digital marketing. By addressing initial challenges, analyzing data, and implementing repetitious improvements, the hotel company not only recovered from a lackluster start but also achieved remarkable success in driving bookings and phone calls. This success story underscores the importance of a data-driven and adaptive approach in navigating the online advertising field.

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