Partner Hotel Success Stories: Revenue and Booking Growth

Here is our round up of 8 Success Stories from our Expert Partners outlining revenue growth, increased ADR, occupancy, booking growth, pricing changes and direct channel success.

BEONx, LodgIQ, Lybra, Siteminder, Smartpricing and The Hotels Network

(If you click on the title heading you can access the full article)

Strategic Revenue Growth: Hotel Via Augusta’s Journey with BEONx

Hotel Via Augusta, located in the bustling heart of Barcelona, sought to modernize its revenue management strategies to stay ahead in a competitive market.

With its commitment to delivering exceptional guest experiences, the hotel partnered with BEONx to enhance revenue optimization, streamline operations, and unlock valuable market insights.

The challenge

Before implementing BEONx, Hotel Via Augusta faced several operational hurdles that limited its ability to maximize revenue potential:

Hoteles Estelar is on track to achieve a 10% increase in ADR and occupancy rates

Hoteles Estelar, a prestigious hotel chain known for its high-quality services across multiple properties, sought to elevate their revenue management strategies.

To achieve this, they turned to BEONx, a powerful solution that offered automation and strategic insights tailored to their unique needs. With BEONx, Hoteles Estelar aimed to optimize RevPAR, streamline operational processes, and free up their Revenue team’s time for higher-value activities.

The challenge

Before implementing BEONx, Hoteles Estelar faced a series of operational inefficiencies:

Olde Mill Inn Leveraging LodgIQ AI Integration to Wow Guests, Drive Revenues

The popular central New Jersey wedding and social event destination is making data-driven decisions, maximizing its revenue potential, and connecting with guests in more strategic ways.

aestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations, communications and business forecasting at the Olde Mill Inn in Basking Ridge, N.J. Integration between Maestro’s PMS and LodgIQ’s AI platform is enabling the hotel’s operations team to access property information on the go, maximize profits, streamlining efficiencies, and unburden staff. By giving guests access to contactless check-in capabilities through kiosk installations at the front desk, the Olde Mill Inn is reducing traffic in the lobby and improving operations.

Hotel Amicizia Rimini Leveraging technology to boost hotel revenue and streamline operations

Located in the heart of Rimini, Hotel Amicizia is a charming family-run hotel that blends modern amenities with exceptional regional hospitality.

Challenge

Eliminating heavy reliance on manual spreadsheets for revenue management and generating data insights for accurate, data-driven pricing.

Lybra Solution

Implementing a revenue management system to automate data-driven pricing, streamline revenue management processes, and gain valuable insights for more efficient operations and confident strategic decisions.

Automation and efficiency effortlessly achieved at The Beautique Hotels

The Beautique Hotels is a group based in Lisbon, Portugal, combining beauty with the boutique hotel experience to create unique journeys for guests who visit one of the four properties within the portfolio.

Errors and overbookings prompted the search for a better tech solution

Despite the breathtaking guest-facing experience, the situation for The Beautique Hotels on the backend was not so pretty.

Due to an inferior channel management solution, the group was encountering frequent synchronisation problems between its PMS, channel manager, and OTA connections. This caused data errors and overbookings.

“These issues negatively impacted our relationships with both partners and guests,” mentioned João. “It ultimately prevented us from focusing on our strategic goals and resulted in missed opportunities.”

To rectify these challenges, the team went looking for a best-in-class solution and found that SiteMinder’s platform was perfectly suited to their needs.

Batu Karang Lembongan Resort & Spa drives 30% booking growth

First established in 2005, the luxury paradise of Batu Karang Lembongan Resort & Spa is a tropical haven just 30 minutes off Bali’s east coast.

Facing connectivity challenges

As a resort catering to predominantly international guests, Batu Karang Lembongan Resort & Spa must ensure seamless operations. However, Director of Sales Betti Puji Sulistiyaningsih shared that they previously faced connectivity glitches while using another channel manager. These persistent issues prompted the resort to seek a more reliable solution.

“We decided to switch to SiteMinder because it’s more user-friendly and supports two-way connectivity without disrupting the existing one-way connections to our channels,” Betti explained.

In addition to connectivity issues, Batu Karang required smooth integration with the various platforms that they utilise. The resort connects to as many as 13 online travel agents (OTAs), uses third-party booking engines, PMSs, the GDS, and other systems. 

Thanks to SiteMinder, integration across all these channels runs smoothly, even when they add a new channel, such as Luxury Escape recently – an integration that was completed without a hitch.

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Jimmy’s Apartments streamlines pricing changes to stay on top of market changes

We manage around 70 serviced apartments across three different properties in Vienna. Our apartments are larger than the typical hotel rooms in the city, ranging between 30 and 60 square meters, which is ideal for long-term stays.

Since when have you been using Smartpricing?

We introduced Smartpricing in August 2023 as part of our effort to scale and streamline our pricing strategy, especially as we expanded. 

I joined the company shortly after this implementation, so I’ve been using it since day one of my time here.

How did you manage pricing before Smartpricing?

Before Smartpricing, our pricing process was quite manual. We were using an Excel solution to track and adjust prices based on events like holidays or local concerts. 

While it worked, the system was limited and didn’t offer the flexibility we needed, especially as our portfolio grew.

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Exploring Stella Hotels’ Direct Channel Success

Stella Hotels has a rich tradition of hospitality, passed down through generations. This commitment to making guests feel truly welcome shines through at their stunning resorts on the Greek islands of Crete and Santorini, where every guest is treated with exceptional care to ensure an unforgettable stay.

The main reason we chose to partner with The Hotels Network was their state-of-the-art tools, which significantly enhance our online productivity. This partnership allows us to optimize our direct channel strategy, ensuring a seamless and personalized booking experience for our guests while maximizing our reach and efficiency online.

For us, Predictive Personalization has been a game-changer, significantly boosting the conversion rate of our website by effectively targeting potential guests who are hesitant to make a reservation. Since integrating this tool, we’ve seen a noticeable increase in direct reservations through our website, surpassing traditional channels like OTAs. It has allowed us to engage with hesitant visitors at the right moment, providing personalized content that encourages them to book directly, strengthening our overall direct booking strategy.