In the hospitality industry competition is fierce! Every day, travelers worldwide choose between hundreds of accommodation options at any price range.
NB: This is an article from GuestJoy
So, how will you stand out in the hotel industry? How will you show potential guests you are exactly what they need and desire? Through an effective marketing strategy, of course! Although there isn’t a “one-fits-all” solution in hospitality marketing, there are basic strategies that will help you increase revenue, reservation rates, and customer retention.
Subscribe to our weekly newsletter and stay up to date
However, before deciding which is best, you must build a hotel marketing plan based on your hotel needs. It will help you clarify your mission and goals. Besides, it will be the perfect opportunity to identify your target audience and your competitors and check what is happening in the industry.
To help you get started, I’ll present you with some of the best hotel marketing strategies.
Reward direct bookings
When it comes to hotel revenue, direct bookings are the holy grail! Every hotel marketer knows they must rely less on third-party channels to increase profits. Thus, the hotel receives the full payment instead of paying a commission on each new reservation.
How to increase direct bookings?
There are many ways you can encourage your guest to book directly with the hotel. And some of them are easier than you think!
- Invest in SEO
Search engine optimization is the perfect tool to build a strong online presence. Start with a user-friendly website that your hotel guests can easily find. Present an intuitive built-in booking engine to encourage direct bookings. As a bonus, use social media channels and email marketing to stir up their appetite for a getaway.
Since people spend most of their time on smartphones, why not build a mobile-friendly website? Plus, upload high-quality images of your property and optimize the website content. You must guarantee your hotel ranks first in the page results! It will make your hotel pop!
- Build a Loyalty Program
Customer experience is paramount in any hotel business. Besides providing excellent service, your guests must feel welcomed! Encourage them to book directly by providing exclusive offers through a loyalty program.
How can you make this happen?
– Offer a room upgrade or a late check-out;
– Provide special rates for repeated guests;
– Apply a discount on hotel services;
– Offer VIP amenities;
– Provide a welcome drink and private check-in.
Besides rewarding direct bookings, you will also improve your guests’ overall satisfaction. A happy customer is the best marketing strategy! They will be more likely to return and tell their friends and family how wonderful their experience at your hotel was.
- Improve communication with your guests
Hospitality is a people-focused industry. Hence, effective communication is a powerful tool you must use to build a meaningful relationship with your guests!
From the booking process, until the guests check out, you will use different communication channels. A customer relationship management software will help you provide a personalized guest experience. You’ll know their preferences, and it will be easier to assist them before, during, and after their stay!
Take advantage of social media
According to a study published in 2019, 52% of consumers say they were inspired to plan their next trip after seeing their friends or family’s social media posts.
These results show us how user-generated content transformed the way people travel. Since travelers look for recommendations based on others’ experiences, social media is definitely an improved version of word-of-mouth.
Because of that, you must use social media! How?