christmas tree at a luxury hotel reflecting the importance of enhancing the guest experience during the festive season to improve bottom line

To add value and create memorable experiences, hotels should immerse their guests in the festive Christmas spirit throughout their stay.

NB: This is an article from Demand Calendar

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This goes beyond standard decorations and involves crafting unique offerings that resonate with guests on a deeper level. Every hotel is different, so here are two examples of how to create valuable guest experiences.

Convincing Guests to Spend Christmas in a Winter Destination

Embracing the Magic of a Winter Wonderland

Winter destinations have the inherent advantage of aligning with the traditional imagery of Christmas—snow-covered landscapes, cozy firesides, and a crisp chill in the air.

Here’s how hotels can capitalize on this to attract guests:

  1. Curate Authentic Festive Experiences
    • Traditional Activities: Offer sleigh rides, ice skating on natural ponds, or guided snowshoe hikes through serene forests. These activities tap into the nostalgic elements of Christmas.
    • Holiday Workshops: Host cookie decorating sessions, ornament crafting, or gingerbread house building for families and children.
    • Evening Entertainment: Organize caroling evenings, Christmas movie nights, or storytelling sessions by the fireplace.
  2. Create a Cozy and Inviting Atmosphere
    • Warm Interiors: Decorate with natural elements like pine cones, holly, and wreaths. Soft lighting, candles, and plush furnishings enhance comfort.
    • In-Room Festivities: Provide guests with mini Christmas trees, stockings filled with local treats, or personalized holiday cards.
    • Culinary Delights: Serve hearty, seasonal menus featuring local produce—think roasted meats, spiced drinks, and indulgent desserts.
  3. Offer Stress-Free Holiday Packages
    • All-Inclusive Deals: Bundle accommodations with meals, activities, and spa treatments to provide a hassle-free experience.
    • Personalized Services: Assist with gift shopping or wrapping and arrange Santa visits for families with children.
    • Extended Stays: Encourage longer visits by offering discounts for multi-night holiday stays.
  4. Highlight the Unique Appeal
    • Market Exclusivity: Emphasize limited availability to create a sense of urgency.
    • Share Guest Testimonials: Use stories and reviews from previous guests to showcase the joy and magic others have found at your hotel during Christmas.

Convincing Guests to Spend Christmas in a Summer Destination

Offering a Sun-Kissed Holiday Escape

For many, spending Christmas basking in the sun is a captivating alternative to traditional celebrations.

Here’s how hotels in warm locales can entice guests:

  1. Promote the Novelty of a Tropical Christmas
    • Unique Festivities: Replace snowmen with sandmen and sleigh rides with sunset cruises. Highlight the charm of Christmas lights reflecting off the ocean.
    • Beachside Celebrations: Host festive beach barbecues, tiki-themed Christmas parties, or fireworks displays over the water.
    • Cultural Fusion: Incorporate local holiday traditions and festivals to provide an authentic experience.
  2. Emphasize Relaxation and Rejuvenation
    • Wellness Retreats: Offer yoga classes on the beach, spa packages, or meditation sessions to help guests unwind.
    • Adventure Opportunities: Arrange snorkeling trips, surfing lessons, or island-hopping excursions for those seeking excitement.
    • Family-Friendly Activities: Provide kids’ clubs with holiday-themed games and crafts, allowing parents some leisure time.
  3. Provide a Stress-Free and Flexible Holiday
    • Dining Variety: Offer traditional Christmas meals and local cuisine, catering to diverse tastes.
    • Flexible Scheduling: Allow guests to choose how they spend their time without the constraints often associated with holiday obligations.
    • Personal Touches: Surprise guests with beach-ready Christmas stockings or tropical-themed holiday gifts in their rooms.
  4. Highlight the Escape from Winter
    • Appeal to Cold-Weather Travelers: Market the destination as a sanctuary from snow and freezing temperatures.
    • Use Vivid Imagery: Showcase stunning visuals of sun-drenched beaches, clear blue waters, and festive decorations under palm trees.

Read the full article at Demand Calendar