guest experience
Beyond Attribute Based Selling to Unlock New Revenue
As hotel tech advances, we’re seeing a shift from attribute-based selling to hospitality retailing, a more dynamic and flexible approach
Forget Best-of-Breed: Why All-in-One Systems Are Hotel Tech Future
The best-of-breed model gained popularity when hotel tech options were few. But while each tool excelled individually, they often didn’t mesh well

The Hidden Costs of Data Silos in Hotel Data Management
Fragmented hotel data management can cost millions in lost revenue each year by providing information without context, and low-accuracy data

How Small Hotels Can Thrive During a Travel Boom
In order to attract more guests, you need to understand the reasons behind the travel boom, who the travellers are and what they’re looking for

How to Measure Pre-Arrival Communication Success
Pre-arrival communication is all about setting the right expectations, but are you delivering what you promise?
Stop Selling Rooms. Start Selling Your Destination
Truly Guest-Centric Journeys begin with a perspective shift. We must have an understanding of the one thing that brought them to us: the destination

Hotel Commercial Strategy: Solutions and Optimisation
We explain why you need a hotel commercial strategy, and offer practical steps on how to successfully create and implement one
The AI Advantage: Hoteliers ROI of an AI First Mindset
The bottom line is an AI mindset moves hospitality from reactive to proactive. From standardized to personalized. From efficient to exceptional
How Hotels Can Get More 5 Star Reviews on Tripadvisor and Google
In reality, even stellar experiences often go unmentioned. So, how can hotels consistently earn more 5 star reviews on Tripadvisor and Google?
How AI Improved Guest Experience and Increased Revenue
This case study outlines how a global luxury hotel brand in three major cities used generative AI to improve guest experience and drive revenue