guest experience

Personal interactions is increasingly hard to come by. In an industry grounded in hospitality and personalization, this approach seems counterintuitive

EU eIDAS II regulation presents a key moment for the hospitality industry. Embracing digital identity solutions could revolutionize the guest experience

What is the right way for hotels to optimize their digital operations and data gathering to deliver personalized and enhance the guest experiences?

Here are 5 signs a hotel tech stack is outdated, along with tips on which state-of-the-art solutions to consider instead

Being guest centric means understanding and anticipating the needs of the guest, providing solutions before they even experience the problem

Understanding the guest journey from a guest first perspective provides insights in how to optimize each interaction to enhance satisfaction and loyalty

Guest ratings are more subjective than professional ratings and we wanted to compare how the two stack up. To do this we used our industry standard index, the GRI

Structured guest data is key to enhance marketing strategies, improve operational efficiencies, elevate guest experiences and ultimately increase revenue

Understanding this multifaceted process is key to align offerings with target guests, moving beyond pricing competition to deliver value that resonates

Hotels have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes