We are delighted to welcome Chatlyn as an Expert Partner
Through this “Who Are We” interview you will hear from Nicolas Vorsteher, the founder of Chatlyn, about their solution, geographical focus, typical client profile and the backstory to their formation.
We hear his views on how an efficient modern communication approach can positively impact bookings but also emphasises this is one part of the revenue equation – stressing that if your guests are happy they will also spend more with you when on property.
Finally, Nicolas outlines a real customer example where the reality was very different to the hotel’s original perception.
Really hope you enjoy the conversation
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WATCH NEXT (A few of our other videos)
- Poor Guest Communication Impact is Bigger Than Lost Bookings
https://youtu.be/UCmQYJ2v4JQ - The Big Challenges to Implement Total Revenue Management
https://youtu.be/EtPcuPr4Qdc - Total Revenue Management: Why It Is Easier To Talk About Than Do
https://youtu.be/fXVF3FhbPlA - The True Cost of Vacant Executive Roles In Your Hotel: Loss Of Momentum And Revenue Impact
https://youtu.be/rGHpVQcvlks - Time to Stop Wasting Time, Wasting Money and Missing Revenue
https://youtu.be/aLjR7eQV2Xs - The Value of Automated Pricing for Independent Hotels
https://youtu.be/YMGvJHz3fEU
HOW TO FOLLOW US
LISTEN TO OUR PODCAST
VIDEO CHAPTERS
01:12 Guest Introduction
02:30 Where based, how big
03:55 Core customer profile
10:30 Geographical focus
12:57 Chatlyn backstory
17:33 What value do hoteliers gain from engaging with Chatlyn
24:20 Guest communication landscape and it’s evolution
30:19 Final thoughts
32:54 Further videos and subscribe
