Hi, welcome to another Coffee time chat.
With the dichotomy of higher prices and increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years
To help this discussion along we welcome:
🔹Bob Holland and Mark Sherwin of Strategic Solution Partners, one of our Expert Partners
Will prices continue to increase or when will this break, is ADR a limited metric when considering net operating profit and following recent comments from Marriott’s CEO, is a role in the hotel industry seen as just a job rather than a career.
Hope you enjoy the discussion👍
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🎞 VIDEO CHAPTERS:
01:51 Guest welcome and introduction
03:58 Dichotomy of rising prices and less high touch services – will it continue?
08:57 Where does “getting value for money” come in to the equation?
15:45 Posting record ADR means little when there is reduced operating profit
21:10 Is it technology for technology’s sake?
27:40 Is a role in the hotel industry just a job not a career any more?
37:54 Can Hotel Group rigid SOPs adjust to attract talent from local communities
42:09 Wrapping up
44:04 Subscribe and other videos
