Welcome to another of our coffee time chats. Today we are joined by:
Dr Don Wise and David Kasten from Strategic Solution Partners, one of our Expert Partners
In this wide ranging discussion we touch on a number of areas and pose a few question:
- Is the US Hotel industry in a race to the bottom?
- Is it at risk of over commoditization where price becomes the only differentiator?
- Is technology taking away aspects of what guests consider hospitality and the hotel experience?
- How does the reduction of services and amenities balance with higher prices?
- And finally, is working in the hotel sector now just a job rather than a career?
Hope you enjoy the discussion
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We discuss a number of areas so we have broken the video down into a timeline:
00:00 โ Video start
01:04 โ Guest welcome and introductions
04:01 โ US Hotel industry become commoditized in mass markets
08:28 โ What actually defines a guest experience and does tech actually help
12:21 โ With less facilities and services what is the differentiator beyond price
16:50 โ Does commoditization further enhance benefits of AirBnB, VRBO, etc
21:45 โ Is working in the hotel industry now just a job rather than a career
31:00 โ Where does less service/facilities balance with paying more
34:22 โ Subscribe and more videos
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