One thing that 2020 has taught us though is: be prepared for the unexpected. Flexibility and adaption are, in fact, the biggest hospitality trends
While you can’t control the pandemic, you can put your guests at ease with our top three tips for essential COVID-19 pre-arrival email messaging
With domestic tourism on the rise, it’s arguably more important than ever for hotels to focus efforts on ensuring their book direct experience is seamless
Only a few hotels have a well planned marketing strategy in place. Others end up making avoidable mistakes that cost them their reputation and business
When you understand the weight of hotel market segmentation and you know how to segment hotel markets, you can benchmark your market reach.
Finding the smallest details to ensure our guests experience are memorable and even sentimental at times is the dream that we signed up for
Whilst a relatively new concept, gamification could be a powerful tool in raising guest loyalty, boosting website traffic, and increasing engagement