guest

Ushering In The Age Of Dynamic Personalization

Dynamic personalization is powerful because we can recognize a guest not only for what defines them generally, but who they are in the moment

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The COVID-19 Vaccine Wave of Hotel Guest Bookings

We predict that that dormant demand will lead to one of the most prodigious waves of leisure bookings this country has ever seen

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How to Boost Guest Loyalty and Profitability Through Pricing?

Key is to build a strong loyal guest base, as this drives down customer acquisition costs significantly and increases customer lifetime value

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The Importance of Earning New Reviews Through Post-Stay Marketing

Generating an email list and sending emails out to previous guests may seem daunting, but it’s key to help you earn valuable new reviews

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Painting the Post-COVID Hotel Experience For Your Guests

Take a look at your hotel reviews since start of this crisis. How clear have you painted the travel experience for potential guests?

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It’s Voucher Season – Don’t Miss This Critical Revenue

Reward loyal guests with a gift voucher and incentivise potential customers to spend more by giving them a voucher for additional hotel credit

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Hotel WOM (Word of Mouth) and Why it Still Counts

When it comes to hotel marketing and advertising, never underestimate the power of hotel Word of Mouth (both traditional and electronic)

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eye tracking automation to help retention on websites

CRM or How to Automate Most of your Retention Strategy and Direct Sales

Retention is key for your hotel. It’s helps build a long-term business model and acts as a firewall to reduce dependence on intermediation

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How Hoteliers can Leverage Emotions in a Post-COVID Hospitality World

The COVID-19 outbreak brought about an anxiety-ridden climate throughout the world. NB: This is an article from PrivateDeal How can an industry that makes a living selling experiences and emotions […]

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5 Ways To Leverage Feedback While Your Hotel Is Temporarily Closed

Here are 5 effective ways in which you can make good use of your feedback management platform even while your hotel is temporarily closed

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