guest

9 Types of Hospitality Data: How to Collect It and How To Use It

As the third-party cookie crumbles, hoteliers must learn to collect and utilize data they already have to boost direct bookings and personalize experiences

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Find The Most Profitable Segment

Which segment should your hotel go after and in which order should you sell to manage your inventory correctly and maximize total profit?

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How Hotels Can Win With Email Marketing Software

It may seem overwhelming, but email marketing does not have to be difficult. There are two basic types of emails your hotel should be sending

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15 Ideas Hoteliers Can Use To Improve The Guest Experience

Here are some quick, easy and inexpensive tips to improve the hotel guest experience that will have lasting results

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Reputation Management for Hotels

If your hotel lacks an adequate number of customer reviews, form a strategy to solicit feedback to improve your online reputation

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Top Tips For Your Hotel Welcome Letter

We have some tips for creating a strong on-property hotel welcome email you can follow to help you enhance the guest experience

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What Are Travelers Criteria For Choosing a Hotel?

Based on research and feedback from our clients, we have listed 7 key selection criteria for your potential clients when choosing a hotel to stay in

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Increase Revenue and Loyalty By Offering Guests a Value Exchange

Why should guests give up their personal data? What new experiences and services can guests expect in exchange for their data and loyalty

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The Room Amenities That Matter Most to Your Hotel Guests

Let’s take a look at how you can easily make the room amenities that matter most to guests not just simple but simply splendid

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4 Big Reasons Hotel Guests Never Come Back

If you have any of these problems, you will hear about it and so will potential guests. 46% of Americans voice their issues online after they check out

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