guest

As the third-party cookie crumbles, hoteliers must learn to collect and utilize data they already have to boost direct bookings and personalize experiences

Which segment should your hotel go after and in which order should you sell to manage your inventory correctly and maximize total profit?

It may seem overwhelming, but email marketing does not have to be difficult. There are two basic types of emails your hotel should be sending

Here are some quick, easy and inexpensive tips to improve the hotel guest experience that will have lasting results

If your hotel lacks an adequate number of customer reviews, form a strategy to solicit feedback to improve your online reputation

We have some tips for creating a strong on-property hotel welcome email you can follow to help you enhance the guest experience

Based on research and feedback from our clients, we have listed 7 key selection criteria for your potential clients when choosing a hotel to stay in

Why should guests give up their personal data? What new experiences and services can guests expect in exchange for their data and loyalty

Let’s take a look at how you can easily make the room amenities that matter most to guests not just simple but simply splendid

If you have any of these problems, you will hear about it and so will potential guests. 46% of Americans voice their issues online after they check out