guest

Dynamic personalization is powerful because we can recognize a guest not only for what defines them generally, but who they are in the moment

We predict that that dormant demand will lead to one of the most prodigious waves of leisure bookings this country has ever seen

Key is to build a strong loyal guest base, as this drives down customer acquisition costs significantly and increases customer lifetime value

Generating an email list and sending emails out to previous guests may seem daunting, but it’s key to help you earn valuable new reviews

Take a look at your hotel reviews since start of this crisis. How clear have you painted the travel experience for potential guests?

Reward loyal guests with a gift voucher and incentivise potential customers to spend more by giving them a voucher for additional hotel credit

When it comes to hotel marketing and advertising, never underestimate the power of hotel Word of Mouth (both traditional and electronic)

Retention is key for your hotel. It’s helps build a long-term business model and acts as a firewall to reduce dependence on intermediation

The COVID-19 outbreak brought about an anxiety-ridden climate throughout the world. NB: This is an article from PrivateDeal How can an industry that makes a living selling experiences and emotions […]

Here are 5 effective ways in which you can make good use of your feedback management platform even while your hotel is temporarily closed