guest

These five steps will help ensure that you’re able to stand out for all the right reasons, even if you’re competing against much larger hotels

Across industries, marketers and business owners find themselves ruminating over the same question – is loyalty dead?

Switching up your welcome emails to acknowledge and reward repeat guests is an essential way to boost loyalty and delight guests

Be careful not to confuse personalisation with customisation. Both concepts follow the same goal but customisation empowers guests to do this on their own

The guest experience needs to be good, and consistent, across all channels, from website to the app, the booking experience and on-property experience

Attracting a new market doesn’t have to mean changing your hotel’s identity. These few ideas will help reach those solo travelers and increase your revenue

Room service at your hotel can be one of the trickiest parts of the business to get right and not always easy to convert into a profitable exercise

Special interest tourist markets are becoming more mainstream, and catering to a tourism niche or two is a great way to get heads in your hotel beds

Guests crave enriching travel experiences and are willing to reach deep into their pockets to ensure they get them. But they will also be more discerning

For great guest experiences that convert into higher revenue, you need streamlined operations, clear guest communication and detailed guest intelligence