Personalisation starts and ends with you…
‘Personalisation’ is the buzz word in our industry at the moment and rightly so. NB: This is an article from Right Revenue Last week I had the pleasure of hosting […]
How Independent Hotels Can Show Guests Love This Valentine’s Day
As well as promoting your hotel’s special offers, take the opportunity to create themed content. Contests and campaigns asking guests to share stories and content are ways to drive engagement
Great Guest Experience Starts with More Than Just an Online Brochure
Hotel websites can be inert online catalogues. There is no true interaction with the potential guest, consequently leaving them to do all the hard work and sifting through information
Why Segmentation is First Step to Creating More Personalized Guest Experience
tTday we take a step back to look at how hotels can use segmentation to categorize guests depending on how they booked, how long they are staying and whether they are travelling alone
Hoteliers Should Account for Travel Distance and Offer Different Packages
Although findings currently apply to domestic travellers, the same methodology could be used to provide similar insights into how distance affects international travellers’ perceptions
10 Reasons Why Your Hotel Should Have a Loyalty Program
Loyalty programs together with customer service, user reviews, and an easy to use website, are all factors that the majority of travelers consider when making their next reservation.
Mobile PMS and POS Could Wow Guests and Transform Group Business
A mobile PMS and POS can effectively turn the hotel front desk into an “option,” rather than a “necessary evil.” Additionally, an integrated system can inspire a more agile service model.
What Is a ChatBot and Does Your Hotel Need One?
To keep your guests coming back for more, definitely consider joining the chatbot revolution – but only if your hotel is equipped and prepared for this big step.
Increase Your Visibility Through Instagrammability
Did you know that 61% of people booked a hotel after seeing it pop up on their social media feed? For today’s traveler, that perfect photo opportunity is make or break when […]
How to Personalize Hotel Stays for Different Travelers
We segment hotel customers into three broad categories based on their travel search behavior. You can use this segmentation to understand what different travelers want so you can attract them.
