Building relationships with guests is critical. Maintain communication with your guests and you can build customer loyalty with pre and post stay email
It enables hotel staff to communicate how they want to on a familiar platform. They don’t want to pick up a phone, walkie-talkie or pass around paper notes
When driven by upselling, digital guest engagement can strengthen loyalty, power retention and more importantly drive revenue
A direct booking strategy for hotels should reflect a commitment to guest experience while emphasizing the importance to fill your room inventory
Depending on the context, the situation, and the guest, these messages could be sent via email, SMS, or push notification to your hotel branded mobile app
Reviews are the perfect opportunity to see what your guests really think and for previous guests to communicate their experience to future travellers
Hoteliers must ensure they adopt a smart data strategy that is seamlessly able to provide actionable insight from the moment a guest books and arrives
Let’s look at the commonly offered board packages. Why would someone book half board vs full board? How can hotels use these to drive extra revenue?