3 Ways to Encourage User Generated Content from Guests
A solid social media strategy is composed of many moving pieces – from honing in on who your target audience is down to the type of content you are publishing…
What’s New with Google for Hoteliers
Recently, Google has implemented some important changes to its review product that hoteliers, lodging operators and hospitality business should be aware of. NB: This is an article from ReviewPro Priorities…
How Hoteliers Can Optimize the Check-in Process
What’s the goal of every guest check-in? It’s more than delivering the guest a room, but for many years that’s how check-in has been treated – as a means to…
Falling In Love: The Hotel Love Match
Let’s face it hotel technology isn’t a supporting player in the guest experience anymore. It is an essential part of every guest journey, an integral aspect of each step of…
5 Steps to Ensure Hotel Guests Share Experiences
Move over AirBnB, hotels aren’t going anywhere! According to an Accenture study that surveyed 2500 travelers across 5 countries, hotels continue to reign as the prefered lodging option among travel-goers.…
12 Practical Ways to Build Guest Loyalty
In the past, hotel guest loyalty programs were more exclusive – travelers were invited to join only after having stayed a certain number of times. Today, many hotel companies invite…
The New Era of Personalization: The Hyperconnected Guest Experience
With the onset of 2019, we’ve stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption across…
Ten Commandments For Hotels To Gain And Retain Guests In 2019
People stay in hotels for many reasons. Some, like those traveling for business, might check in out of necessity, while others do it simply to escape everyday life, pamper themselves,…
Don’t Let the WhatsApp API Delay You from Implementing Guest Messaging
For the time being, WhatsApp is limiting the rollout of its business API to select brands. Some hoteliers are using this an excuse to delay the implementation of guest messaging,…
The Psychology of Online Reviews
Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very simplified, and rather brutal,…