guest

How To Write Post-Stay Emails To Drive Loyalty And Advocacy

Building relationships with guests is critical. Maintain communication with your guests and you can build customer loyalty with pre and post stay email

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sign saying simplicity which is what mobile guest messaging can provide to a hotel driving efficiencies

GuestEQ Redesign Simplifies Hotel Operations Management

It enables hotel staff to communicate how they want to on a familiar platform. They don’t want to pick up a phone, walkie-talkie or pass around paper notes

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different colours swirling and joining reflecting the value to hotels of guest engagement

The New Relationship Between Upselling Cadence and Guest Engagement

When driven by upselling, digital guest engagement can strengthen loyalty, power retention and more importantly drive revenue

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How You Can Have a Direct Booking Strategy and Increase Room Revenue

A direct booking strategy for hotels should reflect a commitment to guest experience while emphasizing the importance to fill your room inventory

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15 Triggered Messages Your Hotel Should Be Sending To Guests

Depending on the context, the situation, and the guest, these messages could be sent via email, SMS, or push notification to your hotel branded mobile app

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How to Respond to Hotel Reviews and Increase Your Online Appeal

Reviews are the perfect opportunity to see what your guests really think and for previous guests to communicate their experience to future travellers

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Ushering In Dynamic Personalization in 2021

The rush to recover revenue is making tech-forward hotel marketers dip their toes back into the long-promised but rarely-realized world of personalization

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To Rebuild Hotel Profits Begin With Guest Personalization and Smart Data

Hoteliers must ensure they adopt a smart data strategy that is seamlessly able to provide actionable insight from the moment a guest books and arrives

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Why Guests Use Social Media DMs to Contact Hotels

Direct Messages can feel personal or private, but understanding why guests send you DMs can help you frame your reply, giving a seamless experience

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How Can Hotels Use Half Board or Full Board to Drive Extra Revenue?

Let’s look at the commonly offered board packages. Why would someone book half board vs full board? How can hotels use these to drive extra revenue?

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