experience

Guest Experience is the New Marketing

As much as travelers want to hear what a guest has to say about your hotel, they also want to see your hotel’s responses

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9 Significant Tweaks To Improve Hotel Guest Experience

There’s no denying that many hotels these days often leave a lot to be desired when it comes to guest convenience and a seamless, modern experience. NB: This is an […]

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What Are The Hospitality Trends For 2022?

From sustainability to staycations and greater focus on experiences, the key hospitality trends in 2022 we see are all focused around a new kind of guest

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Personalizing the Customer Experience is a Competitive Differentiator

I recently released my 2021 Achieving Customer Amazement research. NB: This is an article from Shep Hyken We surveyed 1,000 consumers in the U.S. and asked them numerous questions about topics […]

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Where Are The Guests Who Supposedly Prefer Humanless Hotel Experiences?

If we make guests use tech out of thinly disguised objective to cut labor costs, then hotel rooms become a commodity with only differentiator being price

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How New Traveler Expectations Impact Occupancy

We cover a few examples to help you understand what situations you may encounter with these new travelers and their changing expectations

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How Your Restaurant Can Grow The Average Check Size

Growing your restaurant average check size is not just making guests spend more, but also making sure those who already spend a lot come back more often

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To Rebuild Hotel Profits Begin With Guest Personalization and Smart Data

Hoteliers must ensure they adopt a smart data strategy that is seamlessly able to provide actionable insight from the moment a guest books and arrives

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Acquisition, Experience and Loyalty: The New Rules for Travel

So what does the new normal look like across acquisition, experience and loyalty marketing as travelers, both eager and cautious ones, emerge from lockdown?

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6 Ways Hotel Technology Creates a More Personalized Guest Experience

Digital technology should not equal a less personalized approach or a lesser guest experience. On the contrary, it is there to take it to the next level

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