There’s no denying that many hotels these days often leave a lot to be desired when it comes to guest convenience and a seamless, modern experience. NB: This is an […]
I recently released my 2021 Achieving Customer Amazement research. NB: This is an article from Shep Hyken We surveyed 1,000 consumers in the U.S. and asked them numerous questions about topics […]
If we make guests use tech out of thinly disguised objective to cut labor costs, then hotel rooms become a commodity with only differentiator being price
Growing your restaurant average check size is not just making guests spend more, but also making sure those who already spend a lot come back more often
Hoteliers must ensure they adopt a smart data strategy that is seamlessly able to provide actionable insight from the moment a guest books and arrives
So what does the new normal look like across acquisition, experience and loyalty marketing as travelers, both eager and cautious ones, emerge from lockdown?
Digital technology should not equal a less personalized approach or a lesser guest experience. On the contrary, it is there to take it to the next level