Mind the Gap: How to Improve Your Hotel Service Delivery

Hotel Management needs to look at what would leave guests so satisfied or delighted over the long term that they become repeat visitors

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High Costs, Lower Profit and Staffing Issues: How Will Hotel Industry Adapt Interview YouTube Thumbnail - SSP

High Costs, Lower Profit and Staffing Issues: How Will Hotels Adapt

With the dichotomy of higher prices, increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years

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Hotel Gig Economy Study 2022: Strategic Solution Partners

We catch up with Bill and Jacqueline a couple of weeks before they release their latest study into the gig economy and it’s relevance for the hotel sector

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Five Ways to Let Guests Know They Can Message Your Hotel

Define who will respond and when, and set up procedures to deal with issues, there is just one thing left: letting guests know you are open for business!

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What Is Truly Leaving Your Hotel Guests Dissatisfied?

In most hotels, guest dissatisfaction has little to do with the services themselves. Guests are more often unhappy about delays in providing these services

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Making Workforce and Cost Reduction Part of Revenue Management Mix

To most hoteliers, the term revenue management brings to mind a set of complex tools and analytics used to optimize room rates. And rightly so, there is a lot that […]

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person on the phone at hotel front desk managing guest communications for the modern traveler

Managing Hotel Guest Communications For The Modern Traveler

In addition to preventing common mistakes, it’s also important to take a proactive approach to managing guest communications

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Independent Hotels Can Compete With Brands Using Modern PMS

Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators

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Simple Superpowers For Improving Your Hotels Guest Experience

You should be more focused on providing an exceptional guest experience to everyone that you welcome into your hotel, let’s put it into action!

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Future of Luxury Hotels: Pay More But Expect Less

Hotels are settling into a new normal. That means an opportunity to pursue shifts in business strategy, some of which you might feel when you check in

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