Operations

We touch on a number of topics from the study, looking at foreboding trends, challenges for education institutions and how the industry must adapt

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge

Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here

In an ever-evolving tourism marketplace, it’s increasingly apparent that established and older hotels should take proactive measures to stay competitive

There are economic headwinds and there are issues with capital stack structures, but a great hotel is run by a great general manager

While both hotel operators and owners stand to gain from adopting the management fee structure proposed, hurdles are anticipated

Hotel CEOs must understand their property’s fiscal year outlook to navigate decisively. This means addressing critical questions like:

In summary, brands must find a way to differentiate themselves and develop “tribes” of customers who identify with their particular brand

Just as your minor missteps resonate, so does the praise when a company acknowledges its mistake, apologizes, and provides a genuine and human solution

By effectively managing the costs, tools, and strategies at each phase, hoteliers can create a seamless and memorable experience for their guest