woman and robots in front of computers reflecting the question of whether automated response tools increase guest satisfaction

Beyond the Hype: The Rise of Conversational AI in Hospitality

Conversational AI, a solution that combines the simplicity of chatbots with the depth of AI to find information that required poring through search results

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10 Effective Cost-Saving Strategies for Hotels

Cost control challenges vary between hotels, depending on market segment, location, and star classification, but most face similar issues

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Why HyperCommerce is the Future for Hotels

HyperCommerce is about creating a system that inspires hotels to deliver a remarkable experience to guests, wherever they can be reached in the online world

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orange painted blue on the outside reflecting how hotel brand image and messaging can sometimes be disingenuous and doesn't honestly reflect the values and culture of the individual property

Hotel Brand: Is Your External Image and Messaging Fake News

We are talking Hotel Brand. When done well, it is a core differentiator reflecting the culture, values and identity of your hotel, helping to build loyalty

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Omnichannel Communication: The Game-Changer Hotels Need Now

To truly harness the transformative potential of an omnichannel service within the hotel industry, we must first delve into the differences

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General Manager: Don’t Trust Your Experience and Gut Feel

Advanced data and analysis are not part of a general manager’s DNA. However, this creates problems when they do not provide the necessary resources

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man standing in front of calculations and algorithms reflecting the multi levels of hotel revenue and how important it is that the revenue manager and general manager work in synch

Ten Questions a GM Should Ask Their Revenue Manager

So Mr. Fabulous GM, what should you be asking your Revenue Manager at your weekly meetings and what conversation should this spark?

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Stay Innovative with Automated Hotel Processes

Hoteliers can bring their focus back to guests by reducing tasks from their ever-growing to-do list by opting to use automated solutions

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Revolutionize Guest Experiences and Revenue Management with AI

As the hotel industry advances, technologies like AI open avenues for better guest experiences, streamlined operations and improved revenue management

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How Automated Hotel Check-In can Benefit Your Front Desk?

There are many benefits of automated hotel check-in like increased guest satisfaction, improved operations, boosted revenue and reduced costs

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