Operations

To truly harness the transformative potential of an omnichannel service within the hotel industry, we must first delve into the differences

Advanced data and analysis are not part of a general manager’s DNA. However, this creates problems when they do not provide the necessary resources

So Mr. Fabulous GM, what should you be asking your Revenue Manager at your weekly meetings and what conversation should this spark?

Hoteliers can bring their focus back to guests by reducing tasks from their ever-growing to-do list by opting to use automated solutions

As the hotel industry advances, technologies like AI open avenues for better guest experiences, streamlined operations and improved revenue management

There are many benefits of automated hotel check-in like increased guest satisfaction, improved operations, boosted revenue and reduced costs

Bill and Kirby provide insights on the current situation regarding hotel staffing challenges and the loss of senior strategic expertise following covid

Hotel KPI is are useless unless it is linked to a strategy and have a goal to be reached. Aligning the KPIs with the goals and objectives is key

It’s not enough to jump on the bandwagon and talk the talk. Hotels need to walk the walk by embedding sustainability into their business models

What GMs typically do when asked about money is they defer to the financial person, because they do not want to make any financial missteps