Operations

Omnichannel Communication: The Game-Changer Hotels Need Now

To truly harness the transformative potential of an omnichannel service within the hotel industry, we must first delve into the differences

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General Manager: Don’t Trust Your Experience and Gut Feel

Advanced data and analysis are not part of a general manager’s DNA. However, this creates problems when they do not provide the necessary resources

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man standing in front of calculations and algorithms reflecting the multi levels of hotel revenue and how important it is that the revenue manager and general manager work in synch

Ten Questions a GM Should Ask Their Revenue Manager

So Mr. Fabulous GM, what should you be asking your Revenue Manager at your weekly meetings and what conversation should this spark?

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Stay Innovative with Automated Hotel Processes

Hoteliers can bring their focus back to guests by reducing tasks from their ever-growing to-do list by opting to use automated solutions

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Revolutionize Guest Experiences and Revenue Management with AI

As the hotel industry advances, technologies like AI open avenues for better guest experiences, streamlined operations and improved revenue management

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How Automated Hotel Check-In can Benefit Your Front Desk?

There are many benefits of automated hotel check-in like increased guest satisfaction, improved operations, boosted revenue and reduced costs

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image for ssp video discussing the hotel staffing issues and whether the current situation is a passing shower or a bigger storm brewing

Hotel Staffing Issue: A Passing Shower or a Bigger Storm Brewing?

Bill and Kirby provide insights on the current situation regarding hotel staffing challenges and the loss of senior strategic expertise following covid

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How to Build a Hotel KPI Tree and Link it to Your Strategy

Hotel KPI is are useless unless it is linked to a strategy and have a goal to be reached. Aligning the KPIs with the goals and objectives is key

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Sustainability for Hotels – The Impact on Profitability

It’s not enough to jump on the bandwagon and talk the talk. Hotels need to walk the walk by embedding sustainability into their business models

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Why GMs Have a Hard Time Managing Their Financial Leader

What GMs typically do when asked about money is they defer to the financial person, because they do not want to make any financial missteps

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