Operations
Seven Ways For Hotels To Prevent High Energy Costs
We’ll look at some of the best ways to prevent high power costs in a hotel and look at more in detail how the energy cost crisis is affecting hoteliers
Hotel Consultants: Not Always the Seagull at the Picnic
Today we look at hotel consultancy and ask are they really the seagull at a picnic, i.e. they swoop in, make a mess and then leave … maybe a bit unfair!?
What Hotel Digitalisation Means And How It Boosts Profits
There are a number of ways that digitalisation can help you create a more efficient business model for your hotel and boost your profits
Mind the Gap: How to Improve Your Hotel Service Delivery
Hotel Management needs to look at what would leave guests so satisfied or delighted over the long term that they become repeat visitors
High Costs, Lower Profit and Staffing Issues: How Will Hotels Adapt
With the dichotomy of higher prices, increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years
Hotel Gig Economy Study 2022: Strategic Solution Partners
We catch up with Bill and Jacqueline a couple of weeks before they release their latest study into the gig economy and it’s relevance for the hotel sector
Five Ways to Let Guests Know They Can Message Your Hotel
Define who will respond and when, and set up procedures to deal with issues, there is just one thing left: letting guests know you are open for business!
What Is Truly Leaving Your Hotel Guests Dissatisfied?
In most hotels, guest dissatisfaction has little to do with the services themselves. Guests are more often unhappy about delays in providing these services
Making Workforce and Cost Reduction Part of Revenue Management Mix
To most hoteliers, the term revenue management brings to mind a set of complex tools and analytics used to optimize room rates. And rightly so, there is a lot that […]
Managing Hotel Guest Communications For The Modern Traveler
In addition to preventing common mistakes, it’s also important to take a proactive approach to managing guest communications