Operations
How to Win the Morning Meeting
General purpose of the morning meeting is to give a quick overview – a status of things as they stand, a recap of what happened to fuel the actions of today
Should I Choose a Rule-Based or an AI Hotel Chatbot?
Simply put, there are two types of chatbots: rule-based and AI chatbots. Each has its benefits and fits different needs
Decision Intelligence Pt2: Sonesta Hotels & Resorts HotelIQ Case Study
Gul outlines challenges she faced and how adopting a business intelligence tool was such a massive game changer for her team and property
Decision Intelligence: Turtle Bay Resort HotelIQ Case Study
We look at how a business intelligence and analytics tool can help hotels make data informed decisions, leading to increased revenue and profitability
Is Your Hotel Leveraging Technology to Do More with Less?
Hotels must ensure technology is working for them and not the other way around. Here are ways tech should be stepping up to relieve pressure for operators
What’s Wrong With Business Intelligence Solutions Today?
Most business intelligence solutions don’t give actionable insights that show users where they can make changes to influence revenue or efficiencies
Key Components of a Successful Hotel Quarterly Business Review
A quarterly business review (QBR) is a meeting held every quarter to review the hotel performance and define areas for improvement for next quarter
Beyond the Hype: The Rise of Conversational AI in Hospitality
Conversational AI, a solution that combines the simplicity of chatbots with the depth of AI to find information that required poring through search results
10 Effective Cost-Saving Strategies for Hotels
Cost control challenges vary between hotels, depending on market segment, location, and star classification, but most face similar issues
Why HyperCommerce is the Future for Hotels
HyperCommerce is about creating a system that inspires hotels to deliver a remarkable experience to guests, wherever they can be reached in the online world
