Operations

With the dichotomy of higher prices, increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years

We catch up with Bill and Jacqueline a couple of weeks before they release their latest study into the gig economy and it’s relevance for the hotel sector

Define who will respond and when, and set up procedures to deal with issues, there is just one thing left: letting guests know you are open for business!

In most hotels, guest dissatisfaction has little to do with the services themselves. Guests are more often unhappy about delays in providing these services

To most hoteliers, the term revenue management brings to mind a set of complex tools and analytics used to optimize room rates. And rightly so, there is a lot that […]

In addition to preventing common mistakes, it’s also important to take a proactive approach to managing guest communications

Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators

You should be more focused on providing an exceptional guest experience to everyone that you welcome into your hotel, let’s put it into action!

Hotels are settling into a new normal. That means an opportunity to pursue shifts in business strategy, some of which you might feel when you check in

We look at the impact of ineffective maintenance prevention on hotel costs, guest satisfaction, future revenue and, ultimately, hotel profit