Too many hotel leaders train staff to memorize service standards as if they were a script. As a result, guests may experience conversations which feel disingenuous
For hotel social champions, it’s a great time to evaluate last year’s content calendar to find out what worked and what needs tweaking
Like first-party data, zero-party data comes directly from interactions with your guests. You could say zero-party data is a subcategory of first-party data
Understanding your hotel’s financial performance involves thorough analysis of your balance sheet and what is often called your income statement – more commonly referred to as your P&L statement. NB: This […]
We explore the pros, cons, and best use cases of the most common Google Ads bidding strategy options available today and how each works
The big question is, how can smaller hotels take advantage of dynamic pricing when they have such limited time?
Discover key upselling strategies and learn how to increase your revenue while elevating the guest experience. Plus: explore your hotel’s revenue potential through upgrades with our ready-to-use Excel calculator.
P&L data enables you to supplement key top-line metrics and measure impact of top-line decisions on profitability relative to competitive sets
Intelligent Hospitality, developer and owner of HotelIQ Decision Cloud, and Zucchetti North America are proud to announce a new partnership
Email marketing has typically involved a lot of manual work, inaccurate data and an unclear view of the types of guests interacting with your website