How to Get Guest Feedback and Why it is Important?

We look at the importance of having a guest feedback system in place, how you can use technology to collect it, as well as best strategies to get feedback

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tiktok video of influencer at a hotel

TikTok for Hotels: 9 Best Practices & Examples to Get You Started

As a hotel operator, you may be hesitant to add one more social media platform to your list; however, here’s why you should prioritize TikTok

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icons on mobile phone including well known otas expedia and booking reflecting proliferation of options beyond hotel direct bookings

Top Tactics to Drive Direct Bookings at Your Hotel

The loss of direct bookings has an unfortunate two-fold effect; losing revenue due to high OTA fees and inability to deliver a personalized guest experience

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man standing in front of calculations and algorithms reflecting the multi levels of revenue and ways to calcualte and measure to achieve total revenue management

Total Revenue: Definition, How to Calculate and Examples

Because total revenue definition takes into account every revenue stream, you should also include the following additional revenue metrics in your strategy

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How Can an Independent Hotel Build Their Brand?

When hotel branding is used as a way to express your values and larger mission, it attracts guests – and employees – who are in alignment

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How to Optimize Hotel Operating Costs for Better Margins

Following proven strategies for reducing hotel operating costs, you can protect profits, boost your total revenue and uphold exceptional guest experience

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How to Better Connect with Guests Through Personalization

Personalization today is defined by flexibility and choice. Offering enticing options, hotels can make selling these services to guests more straightforward

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There Is No Such Thing as Forward Looking Data

The phrase “forward looking data” will be less used, and hotels will go back and talk about the good old calendar with seasons, holidays, events, etc

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8 Ways Mobile Check-Out Benefits Guests & Hotels

Regardless of what route you go, mobile contactless options are becoming the norm. With many younger travelers expecting to do everything on their phones

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Adopt a Multi-Pronged Approach for Return of Chinese Travellers

First thing to remember is that, just like for travellers from all over the world, there is no one-size-fits-all approach to attracting guests from China

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