messaging

A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace

In addition to preventing common mistakes, it’s also important to take a proactive approach to managing guest communications

Offering targeted and personalized offers to your customers (before and during their stay) improves customer experience and increases TRevPAR

WhatsApp has evolved from just updates to becoming an industry leader, offering hotels an avenue to effortlessly integrate into their guests’ daily lives

Instead of trying to get your guests’ attention 24/7, your send strategy should be to optimize sends during specific phases of the guest journey

Your email subject line is your first opportunity to make a good impression and persuade someone to open your email. 64% of people say subject lines matter

It seems that for every new address you add, you’re losing two. Why is that? Why are customers leaving your hotel emails database?

A guest’s experience doesn’t begin after checking in with your hotel, but it starts right when they interact with your hospitality business for the first time. NB: This is an article from […]

In this article, you will learn about email marketing, how to get started, how to increase growth and revenue using email marketing

Here are a few ways to capitalize on incremental revenue with existing guests. Most of these tips can also increase guest satisfaction, boosting reputation