messaging

As consumers, we are all increasingly experiencing personalisation everyday from all kinds of brands we interact with – Spotify and Netflix, for example

Apply these personalization and design strategies to grow your direct booking channel while ensuring that your hotel website stays true to your brand image

With a more strategic approach to data collection and email marketing, you can enjoy a higher ROI of both time and money

Define who will respond and when, and set up procedures to deal with issues, there is just one thing left: letting guests know you are open for business!

Change in the needs and wants of travelers plays a significant role in bringing WhatsApp and its business solutions to the hotel industry

A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace

In addition to preventing common mistakes, it’s also important to take a proactive approach to managing guest communications

Offering targeted and personalized offers to your customers (before and during their stay) improves customer experience and increases TRevPAR

WhatsApp has evolved from just updates to becoming an industry leader, offering hotels an avenue to effortlessly integrate into their guests’ daily lives

Instead of trying to get your guests’ attention 24/7, your send strategy should be to optimize sends during specific phases of the guest journey