messaging

Having a few strategies in your back pocket to handle frustrated guests on social media can help ease the tension and potentially improve reputation online

Building relationships with guests is critical. Maintain communication with your guests and you can build customer loyalty with pre and post stay email

Delivering bespoke, well thought out email messaging throughout the whole booking and stay, will turn a guest into an advocate. And deliver more revenue.

When driven by upselling, digital guest engagement can strengthen loyalty, power retention and more importantly drive revenue

Depending on the context, the situation, and the guest, these messages could be sent via email, SMS, or push notification to your hotel branded mobile app

The rush to recover revenue is making tech-forward hotel marketers dip their toes back into the long-promised but rarely-realized world of personalization

Direct Messages can feel personal or private, but understanding why guests send you DMs can help you frame your reply, giving a seamless experience

Hotel Guest engagement is not just about sending the right message to the right people at the right time. It means adding value to your relationship

Automating only certain guest messaging and tasks cut out unnecessary steps while quickly reassuring guests that we are handling it

Thinking about it, we are increasingly experiencing personalisation everyday from all kinds of brands we interact with – Spotify and Netflix, for example