Social media is a place where a guest expects some level of speed and brevity across all communications, so knowing when you receive a message is crucial
While most happy guests tend to leave good reviews or make positive social media posts, sometimes a guest may want to reach out to you directly
You’ll understand why segmentation is important, how to segment hotel customers, what data to collect from your customers and how to turn data into bookings
There are three main reasons why hotels may have high unsubscribe rate and it all comes down to one main point: Your emails are not relevant to guest needs
Having a few strategies in your back pocket to handle frustrated guests on social media can help ease the tension and potentially improve reputation online
Building relationships with guests is critical. Maintain communication with your guests and you can build customer loyalty with pre and post stay email
Delivering bespoke, well thought out email messaging throughout the whole booking and stay, will turn a guest into an advocate. And deliver more revenue.