messaging

What Business Travelers Want to Know and How They Want to Hear It

Despite the availability of new communication channels and platforms, business travelers still prefer tried and true communication channels

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Hotel Post-Stay Email Essentials

Post-stay email is important because it drives repeat bookings, builds loyalty, boosts advocacy, develops customer retention and maintains relevance

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the word email spelt out in letters

Email Design Trends Ready To Take Over 2022

Every part of your email, from the colours and images you use to the way your content is laid out, becomes part of that brand story

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7 Negative Reviews That Could Have Been Prevented with Text Messages

Negative reviews can drive away customers and hurt revenue, leaving a bad taste in customers’ mouths. A simple text message can help reduce this

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What Hoteliers Need To Know For The 2021 Festive Season

Hoteliers have an opportunity to tap into this increased digital holiday shopping. The holiday festive season focus is multifaceted for hoteliers

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8 Reasons to Adopt WhatsApp in Your Hotel Strategy

If you’re still unsure about whether or not to adopt WhatsApp in your communication and sales strategy, we’ve listed 8 reasons in this article

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Why Not Every Hotel Chatbot Will Be Right For You

When choosing the right hotel chatbot, it is important to think about how your operations are structured and the main goal for your chatbot

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Value of Getting Personalization Right, or Wrong, is Multiplying

Personalization is not only a crucial capability, it’s one that punches above its weight, whether the company is a digital native or brick-and-mortar player

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Customer Retention: How to Keep Your Hotel Guests Coming Back

Attracting previous guests should be given the same amount (if not more) attention than acquiring new guests since the cost of doing so is less

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hotel employee and guest engagement with modern hotel automation technology

Where is Real Innovation in Hotels Happening? Digital Guest Engagement

The hotel industry has a longstanding reputation for slow technological adoption. This can be seen in the adoption of digital guest engagement solutions

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