messaging

7 Effective Online Upselling and Cross-Selling Strategies for Hotels

While competition increases and new ideas are constantly being thrown out, upselling makes it one of the top actions for hotels to enhance performance

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3 Tips for Essential COVID-19 Pre-Arrival Hotel Messaging

While you can’t control the pandemic, you can put your guests at ease with our top three tips for essential COVID-19 pre-arrival email messaging

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How to Set Up a Successful Hotel WhatsApp Strategy

Whatsapp marketing is a great opportunity to reinforce your brand and build long-lasting customer relationships. Test on a small scale to see if it works

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Hotel Market Segmentation: Types of Travellers in the Hotel Industry

When you understand the weight of hotel market segmentation and you know how to segment hotel markets, you can benchmark your market reach.

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Does Your Hotel Speak Your Guests’ Language of Love?

Finding the smallest details to ensure our guests experience are memorable and even sentimental at times is the dream that we signed up for

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How to Respond When a Guest @Mentions You

It’s not the end of the world when a guest @mentions you on social media. Like any interaction with a guest, they are customer service opportunities

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Hotel Welcome Letter: How to Curate The Perfect One?

All of these tips will help any hotel write a lovely welcome letter to hotel guests, so they will have a memorable experience and will want to visit again

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What Are Opportunities For a Hotel During Lockdown?

Already hotel providers have noticed staycation bookings and enquiries creeping in for later in the year, when things are more likely to be under control

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What’s the Difference Between Spam and Hotel Email Marketing?

There’s a fine line between spam and email marketing. That’s why it’s essential to build a coherent email marketing strategy, to find the right balance

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Complete WhatsApp Business Guide to Generate Hotel Bookings

Does losing reservations on WhatsApp impact your business so much? What is the sales potential of this communication channel?

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