messaging

Email marketing gives you an opportunity to build a personal relationship with your past guests, present guests and future guests

If you follow the basic steps, email marketing is the most cost-efficient and easily automated marketing tool – perfect for busy hoteliers

To help kickstart your hotel marketing strategy, we’ve compiled five clever booking engine messages and also included some witty copy ideas

Pre-arrival communication is a key component of providing exceptional customer service. Identify touchpoints that deliver value to your guests and use them

One good way to grow your marketing database is by featuring a compelling hotel newsletter subscription message on your website to capture opt-in contacts

There are many different types of email marketing and various different strategies that can be used to engage, build relationships and drive conversions

In this article, we are showing you nine examples of audiences so that you can hyper-personalise your campaigns to each of them

Using automated email marketing campaigns, you can deliver personalized messages to guests, improve engagement, drive bookings, and increase guest loyalty

Good guest communication improves customer loyalty, reputation, and revenue performance.  Here are 6 tips to help improve your guest communication

Meeting guest expectations is not only essential to ensuring guest satisfaction, but crucial to improving your reputation through positive feedback