We are continuing our 6 part series on How to Choose a New PMS.

Over the course of the 6 episodes we will explore the following:

  1. What is the role of the PMS, why it is so important and what are the signs you might need to consider an update.
  2. Evaluating your needs – what you should consider about your hotel needs before embarking on a new solution.
  3. What features should you consider in a new PMS.
  4. Selecting a provider.
  5. Functionality and Practicality – what do you actually want the PMS to do.
  6. Implementation – what are some of the key points to consider as you embark on implementing your new system.

Today we bring you Episode 4:

If you missed Episode 1, here is the link

Here is the link to Episode 2

And here is the link to Episode 3

During this Episode 4 we will look at factors you should consider when evaluating and selecting a potential PMS provider.

We will be talking about:

  • Support (including):
    • Project management
    • Response time
    • Time to solve
    • Live Chat
    • Account management
  • Training:
    • both pre and post implementation as well as follow training and any costs incurred
  • Cost (including):
    • Upfront costs
    • 3rd party integrations
    • Training
    • Running costs
    • Upgrades/updates

As with the previous Episodes, to take us through this journey we are joined by Christoph Hutter.

Here is Christoph’s LinkedIn profile:


Christoph has a wealth of experience in the Revenue Management arena and has experienced many pros and cons of Property Management Systems as well as the challenges faced when making a change.

His commentary on this topic is supported by hands-on experience and a strong appreciation of how the PMS arena has changed over the last few years.

Christoph now runs his own consultancy business in Canada and is contactable via:


or you can visit his website at: