Common Customer Complaints and How Your PMS Helps Avoid Them
Your PMS is designed to streamline daily operations, so that you and your staff have more time to focus on your guests. But your PMS impacts customer service in very direct ways too.
A New Way of Thinking About Your PMS: The API First Approach
Imagine if every time you wanted to install a new app on your smartphone, you had to call the maker of your phone to ask about it, then schedule a…
Beware The 7 Warning Signs You Have an Outdated Hotel PMS
The success of modern hotel brands is often directly correlated with the technology and procedures put in place to support their staff and operational structure. NB: This is an article…
Converged CRS And PMS Are Finally Here! Now What?
The same technologies enabling us to achieve converged CRS and PMS systems will continue to push us forward. Understanding that end game is critical to making the right choices now.
3 More Sleeps! How to Upgrade the Pre-Arrival Experience
Upgrading the pre-arrival experience is something you can achieve today, so don’t hesitate to get your guests excited about their stay and reap the benefits of higher guest engagement.
PODCAST: Total Revenue Forecasting as a Step to TRM
This podcast looks at Total Revenue Forecasting (TRF) as a logical first stepping stone towards Total Revenue Management (TRM). We are joined on the podcast by Michael McCartan, Managing Director – EMEA, Duetto.
10 Property Management Systems to Look at in 2019
If you’re looking for a more advanced software to manage your property in one place, you’d rather focus on more advanced hospitality management solutions.
4 Ways to Help Boost your Brand with Hotel PMS Guest Profiles
With the Hotel PMS guest experience program and guest interaction integrations, the guest is almost always guaranteed to be recognized and appreciated, even if there are new employees.
5 Ways to Supercharge Your Bookings Before Cricket World Cup 2019
If you’re looking to increase your hotel bookings before Cricket World Cup 2019, your PMS can come in pretty handy. Applying the following tips will help you improve customer experience.
The Impact of Direct Bookings on Your Hotel
The answer to the question “Why increase hotel Direct Bookings?” is straightforward. Ask yourself “whether you want to grow your hotel consistently” or “you’re happy with immediate benefits of OTA’s”.