Asia-Pacific Hotels Post Monthly Performance Gains

Despite top-line growth, hotels in APAC were able to avoid cost creep and managed to reduce labor costs and overheads by 6.7% and 1.3%, respectively

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COVID-19: Insights on Flight Search Trends, United States

Though restrictions are tight for travelers, there are still many willing to take the risk of a flight and airlines are seeing booking growth because of it

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Quick Guide to Email Nurturing

Engaging with guests on social media is beneficial, but email is an absolute must. It’s one of the best ways to reach, nurture, and segment your audience

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Future of Customer Experience: Personalized, White Glove Service for All

The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them

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COVID-19 Consumer Sentiment Study: Fear is Declining

Fear is diminishing slowly. Hotels need to be doing all they can to capture the desire to travel, while keeping budget concerns and safety at the forefront

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Signs of Life: After Bottoming Out, Global Hotel Industry Claws Back

As of May, and on a month-over-month (MOM) basis, hotel performance is either stabilizing or picking up. April, fingers crossed, was the bottom

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The Importance of Data for Direct Sales

Hotel marketing, especially direct sale, needs well-structured information for analysis and timely decision making. The first step is knowing the data

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video interview do you want your revenue manager to be strategic

Want your Revenue Manager to be Strategic …. do you have an RMS?

In this video we are joined by Michael McCartan, founder of mccartan tech consulting and Michael Sandeen, Senior Revenue Manager at Pace We continue our discussion about the evolution of […]

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How Often to Post on Social Media

Is your audience active on social media? How often do they engage with posts for competitors? Understanding your audience should come first

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How to Differentiate From Local Hotel Competitors Online

To drive more online reservations this year you have to effectively and proactively compete against other properties and hotels in your area

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