So many hotels underutilize their sales CRM. Developers of these systems have made them so complex that the basic, most important functions are buried

If your sales team responds to every RFP without prioritizing high-value leads, you could waste time and lose inbound business

Capacity-oriented KPIs have become the norm for performance evaluation in the hotel industry but this focus can lead to financial short-sightedness

Google’s latest cookie delay doesn’t mean marketers should stop what they are doing to prepare. Marketers must continue to audit and test current setups

The winners from DMA regulations are the gatekeepers, not hotels or consumers. Recent changes to hotel search pages have increased OTA visibility

Complying with this legislation is crucial for hotels to avoid penalties and maintain a competitive edge. To make it easy, here’s a comprehensive overview

The dark side of data in the hospitality industry is a pressing issue that demands pioneers that truly understand the security needs of hotels

Understanding and catering to the distinct preferences and behaviours of the different generational guest is essential for success in the hotel sector

Marc is perfectly placed to talk about the focus on sustainability, it’s impact on hotel engineering teams and their value to implementing effective practices

By focusing on pre-arrival engagement, personalization, empathy, and exceptional service, you’re elevating guest experiences and building loyal customers