Hotel Guest Follow-Up And How to Boost Revenue

A well-implemented hotel guest follow-up strategy not only increases direct bookings but also fosters long-term guest loyalty

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RevPAR and Beyond: Key Metrics and Measurements for Hotels

We highlight 10 essential metrics that provide hotel operators with a more comprehensive view of their business performance

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3 Biggest Problems for Revenue Managers and How to Solve Them

By overcoming these roadblocks, revenue managers can unleash their full potential and become the strategic powerhouse every hotel needs

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Guests Have Less Staff Interaction So Each One is More Important

In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters

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AI Not Always the Solution: First Fall in Love with the Hotel Problem

Don’t just back a technology, back a problem. You have to fall in love with the problem and then pick the right solution, not the other way around

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How to Really Make Money with a Hotel: Maximizing Hotel Profit

Yield Management isn’t just some fancy industry jargon; it’s a game-changer, a revenue booster, your ticket to serious profit

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Global Revenue Forum – January 30th 2025

Global Revenue Forum 2025 will explore whether the hospitality industry is optimally positioned to capitalise on profit opportunities emerging

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Customer Effort: How Easy Is It To Stay In Your Hotel?

Customer effort is a metric used in hotels to measure guest satisfaction. It is all about how easy it is to stay in your hotel, from booking to post-stay

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What is the Real Value of Group Business to Your Hotel

Evaluating value of a group lead more broadly than just booked bedrooms and events enables you to improve pricing decisions, occupancy, and the bottom line

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neon hotel sign saying no vacancy illustrating impact of overbooking and the risk to maximizing occupancy

Overbooking Strategy: How to Maximize Occupancy

On the upside, strategic overbooking can lead to higher occupancy and increased profitability. On the downside, there is always the risk of overshooting

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