In today’s video we are joined by Alan O’Riordan, co-founder of apaleo

We talk with Alan about areas he has covered in a recently written white paper outlining how hotel technology can help drive the recovery post crisis, with hotels exiting in a much leaner, efficient and productive way.

Alan discusses the following areas and subjects:

  • Why traditional legacy technology systems can bring some limitations and how these have been highlighted during Covid-19. (4:26)
    • Remote access can be challenging
    • Scaling down and back up could be difficult
    • Re-configuring your core system may require third party support
      • Rate Plans
      • Guest messaging
  • The need to explore new technologies in response to guest requirements post crisis and what some of those technologies could be. (10:18)
  • Guest facing technology
    • Messaging, Mobile check-in, Check-out, Key card
  • Back office
    • PMS, RMS, PoS and CRM
    • How the need for a CRM is likely to increase
  • Why now is the perfect time to be evaluating a hotel tech stack and seriously consider making changes. (17:39)
    • Time to evaluate
    • Testing of trial systems
    • Explore peripheral solutions
    • Comparison with the smart phone experience
    • Data migration
  • How Open API approach can provide hotels with an opportunity to be leaner, more efficient, effective and productive post crisis (25:50)
    • Future proof integrations
    • Innovative technology
    • Cost efficient
    • No capex
    • Greater control and autonomy
    • Remote access
    • Compete with OTAs with greater direct booking provision

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