How Hotel Technology can Help Drive Recovery

In today’s video we are joined by Alan O’Riordan, co-founder of apaleo

We talk with Alan about areas he has covered in a recently written white paper outlining how hotel technology can help drive the recovery post crisis, with hotels exiting in a much leaner, efficient and productive way.

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Alan discusses the following areas and subjects:

• Why traditional legacy technology systems can bring some limitations and how these have been highlighted during Covid-19. (4:26)
  • Remote access can be challenging
  • Scaling down and back up could be difficult
  • Re-configuring your core system may require third party support
    • Rate Plans
    • Guest messaging

• The need to explore new technologies in response to guest requirements post crisis and what some of those technologies could be. (10:18)
• Guest facing technology
  • Messaging, Mobile check-in, Check-out, Key card
• Back office
  • PMS, RMS, PoS and CRM
  • How the need for a CRM is likely to increase

• Why now is the perfect time to be evaluating a hotel tech stack and seriously consider making changes. (17:39)
  • Time to evaluate
  • Testing of trial systems
  • Explore peripheral solutions
  • Comparison with the smart phone experience
  • Data migration

• How Open API approach can provide hotels with an opportunity to be leaner, more efficient, effective and productive post crisis (25:50)
  • Future proof integrations
  • Innovative technology
  • Cost efficient
  • No capex
  • Greater control and autonomy
  • Remote access
  • Compete with OTAs with greater direct booking provision

We hope you enjoy the video

Here is a link to the White Paper

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