This is a slightly different podcast to normal as it will focus on two initiatives apaleo and GiftUp have devised to support hotels and communities during this crisis
Once the specific aspects of security have been considered across hotel vendors, in order to shift guest perceptions of cybersecurity, hotels are challenged with branding themselves as secure.
Killer customer service isn’t impossible to find; it simply requires a company that has made a core commitment to providing it across all aspects of the company.
Legacy PMS make it difficult and costly to connect all systems. Even some modern, cloud-based PMS aren’t developed in a way that makes connectivity as easy and painless as it should be.
A Millennial traveler is not as brand loyal as older generations, but they also like consistency. So loyalty isn’t out of the questions, especially when there are perks.
We all spend enough time waiting. Let’s remove wait times (and unnecessary fees!), particularly in business where waiting can cost money. Find a PMS vendor that won’t make you wait.