Operations

Hotels must ensure technology is working for them and not the other way around. Here are ways tech should be stepping up to relieve pressure for operators

Most business intelligence solutions don’t give actionable insights that show users where they can make changes to influence revenue or efficiencies

A quarterly business review (QBR) is a meeting held every quarter to review the hotel performance and define areas for improvement for next quarter

Conversational AI, a solution that combines the simplicity of chatbots with the depth of AI to find information that required poring through search results

Cost control challenges vary between hotels, depending on market segment, location, and star classification, but most face similar issues

HyperCommerce is about creating a system that inspires hotels to deliver a remarkable experience to guests, wherever they can be reached in the online world

We are talking Hotel Brand. When done well, it is a core differentiator reflecting the culture, values and identity of your hotel, helping to build loyalty

To truly harness the transformative potential of an omnichannel service within the hotel industry, we must first delve into the differences

Advanced data and analysis are not part of a general manager’s DNA. However, this creates problems when they do not provide the necessary resources

So Mr. Fabulous GM, what should you be asking your Revenue Manager at your weekly meetings and what conversation should this spark?