reviews
Forget Star Ratings… We Now Have 3 Types Of Customers
Our customers have moved away from judging our product or deciding on where to stay based on star rating. We now have 3 very distinct customer types
Global Review Volume is Up… But What About APAC?
Even though review volume in APAC is down, so did the management response rate slightly. However, APAC remains the top of the class in responding to reviews
Europe Has Shown The Biggest Growth In Review Volume In 2022
Responding to reviews should still be a key task for hoteliers. Every review response should be personalized as they are publicly available for all to see
6 Ways to Measure Guest Satisfaction (+ Examples)
Guest satisfaction is an key indicator for hotels. High guest satisfaction leads to increased customer retention rates, minimizing acquisition costs
Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback
You want to receive reviews from your guest, but they do not know that you would like to receive some feedback about their stay
How Accurate Is Review Sentiment Analysis?
Researchers recognize when travelers leave a review, their opinion can be offered in two different ways – an explicit opinion or an implicit opinion
Don’t Miss An Opportunity To Get a 5-star Review Every Time
If 95% of all travelers read online reviews before booking, then how can you increase your stars on top guest review sites to gain traveler confidence?
Proof Automated Upselling Improves Your Guests Experience
We figured that the best way to see how happy guests are with their upselling experience is to go directly to the source: Hotel Guest Reviews
5 Ways to Drive Revenue with Higher Guest Satisfaction
For great guest experiences that convert into higher revenue, you need streamlined operations, clear guest communication and detailed guest intelligence
Proactively Cultivate Guest Reviews for Success
Hoteliers are busy and reviews can pile up. Letting reviews go unanswered is not a good look and can impact your ability to attract new guests