Responding to reviews should still be a key task for hoteliers. Every review response should be personalized as they are publicly available for all to see
You want to receive reviews from your guest, but they do not know that you would like to receive some feedback about their stay
If 95% of all travelers read online reviews before booking, then how can you increase your stars on top guest review sites to gain traveler confidence?
We figured that the best way to see how happy guests are with their upselling experience is to go directly to the source: Hotel Guest Reviews
For great guest experiences that convert into higher revenue, you need streamlined operations, clear guest communication and detailed guest intelligence
On OTAs guests use “breakfast included” as a primary search filter. When it comes to maximizing profit, breakfast can be an overlooked revenue booster