reviews

How to Use Hotel Reviews to Make An Impact With a Limited Budget

You need to maintain the right balance of communication with guests during their stay to make the most out of their feedback and reviews

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Handling Guest Concerns with Care: Taking the Conversation Offline

A perfect resolution is not always possible. Even so, when dealing with a disgruntled guest, you’ll still want to invite them back for another visit

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Marketing Your Hotel Event Spaces – Socials, Reviews and Website

Now that the industry is seeing the slow return of business and recreational conferences, the time to market your event spaces is now

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10 Top Tips for Improving Your Tripadvisor Ranking

As many guests are booking directly on Tripadvisor, your hotel needs to do everything in its power to rank higher and stand out from your competition

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How to Respond to Frustrated Guests on Direct Messaging Platforms

Having a few strategies in your back pocket to handle frustrated guests on social media can help ease the tension and potentially improve reputation online

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How to Respond to Tripadvisor Reviews (with Real Life Examples)

Responding to good reviews is easy, some wonder if it’s worth doing. Reviewer was happy, why spend time on them? The answer, with online reviews, is twofold

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How to Respond to Hotel Reviews and Increase Your Online Appeal

Reviews are the perfect opportunity to see what your guests really think and for previous guests to communicate their experience to future travellers

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Guest Surveys for Advanced Guest Insights

To better understand what your guest wants out of a visit to your hotel, you’ll need to understand two crucial factors

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How to Get an Effective Hotel Guest Engagement Strategy

If you want to stand out in the mind of your guest and create loyalty, personalising their journey and showing you care about pleasing them is the solution

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2019 vs 2021: New Guest Feedback Benchmarks

By using guest feedback information to tailor your product offering to the market most likely to return soonest, you stand to recover as quickly as possible

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