reviews

Global Review Volume is Up… But What About APAC?

Even though review volume in APAC is down, so did the management response rate slightly. However, APAC remains the top of the class in responding to reviews

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Europe Has Shown The Biggest Growth In Review Volume In 2022

Responding to reviews should still be a key task for hoteliers. Every review response should be personalized as they are publicly available for all to see

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people holding up happy faces reflecting importance to a hotel of guest satisfaction

6 Ways to Measure Guest Satisfaction (+ Examples)

Guest satisfaction is an key indicator for hotels. High guest satisfaction leads to increased customer retention rates, minimizing acquisition costs

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Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback

You want to receive reviews from your guest, but they do not know that you would like to receive some feedback about their stay

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How Accurate Is Review Sentiment Analysis?

Researchers recognize when travelers leave a review, their opinion can be offered in two different ways – an explicit opinion or an implicit opinion

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Don’t Miss An Opportunity To Get a 5-star Review Every Time

If 95% of all travelers read online reviews before booking, then how can you increase your stars on top guest review sites to gain traveler confidence?

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person clicking button of a smiley face illustrating how automated upselling improves guest experience

Proof Automated Upselling Improves Your Guests Experience

We figured that the best way to see how happy guests are with their upselling experience is to go directly to the source: Hotel Guest Reviews

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5 Ways to Drive Revenue with Higher Guest Satisfaction

For great guest experiences that convert into higher revenue, you need streamlined operations, clear guest communication and detailed guest intelligence

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hotel breakfast layout can be appealing to guests when booking and can drive revenue and profit

The Hidden Profit Potential of the Hotel Breakfast

On OTAs guests use “breakfast included” as a primary search filter. When it comes to maximizing profit, breakfast can be an overlooked revenue booster

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Proactively Cultivate Guest Reviews for Success

Hoteliers are busy and reviews can pile up. Letting reviews go unanswered is not a good look and can impact your ability to attract new guests

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