reviews

Sizing up the competition plays a major part in your hotel’s marketing strategy. Your competitors have just as much sway in shaping guest demand and expectations as you do, and […]

Due to rising concerns that travelers have when booking, the data that supports their decision is now shifting its structure and content

Generating an email list and sending emails out to previous guests may seem daunting, but it’s key to help you earn valuable new reviews

Take a look at your hotel reviews since start of this crisis. How clear have you painted the travel experience for potential guests?

Here are 5 effective ways in which you can make good use of your feedback management platform even while your hotel is temporarily closed

Key takeaway is to leverage QR codes that will drive interaction which impacts a hotel’s satisfaction scores, reputation, and even revenue

Some US cities are doing quite well regards hotel ratings and it seems to indicate there are some internal strategies which benefit a hotel

What effect does a consistent social media strategy, highly rated online reputation, and timely review response plan have on properties

Highlight positive reviews across all your digital channels and use negative feedback to show your customer service and willingness to learn

A review response is more likely to be read than not, creating additional opportunities for hotels to use responses to inform future guests