reputation
Top 5 Review Response Mistakes
When you finish responding to a guest review, you always want to give the guest a way to reach out and talk with a hotel associate
How to Respond to an Upset Guest Online
Concluding any guest conversation on a good note, whether on property or online, allows you the chance to mend the relationship
Impact on Revenue, Profit and Reputation of Ineffective Maintenance
We look at the impact of ineffective maintenance prevention on hotel costs, guest satisfaction, future revenue and, ultimately, hotel profit
5 Underutilized Ways to Drive Incremental Revenue at Your Hotel
Here are a few ways to capitalize on incremental revenue with existing guests. Most of these tips can also increase guest satisfaction, boosting reputation
What Guests Are Looking For When They Research Your Reviews
When guests research your hotel, they will look for several critical characteristics of your online reviews. You must be aware of these aspects
Enhance Your Hotel Guest Experience in 15 Practical Ways
A smooth guest experience impacts how they feel about your hotel and services and how they engage with it in the future
10 Top Tips For Handling Negative Reviews
Evaluate reviews objectively! Is there any truth behind it? It can be tempting to dismiss complaints or think people are unfair. Sometimes they are right
Guest Feedback: Why It Matters And How To Use It (+Survey Template)
Guest feedback is a gift. As a hotelier, you can’t be everywhere at all times, so you rely on guests to share what they’re thinking, experiencing and feeling
The 10 Best Ways To Ask For Reviews
It is important to ask guests for feedback, not only so you can publish great reviews but also see areas you might be lacking in, and then improve
Forget Star Ratings… We Now Have 3 Types Of Customers
Our customers have moved away from judging our product or deciding on where to stay based on star rating. We now have 3 very distinct customer types