reputation

person about to tick a box possibly on a hotel satisfaction survey illustrating the importance of these surveys to improve services

Satisfaction Surveys: Best Questions to Ask Your Hotel Guests

Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services

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Spreading The Love: Responding to Your Hotel’s Guest Feedback

As necessary as responding to guest reviews is to a hotel and its business, it does take a significant amount of dedicated time that may not be available

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How to Respond to a Negative Hotel Guest Review

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures

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Mastering Guest Retention: The Key to Long Term Success

Guest retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation

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The Impact of Online Reputation on Hotel Revenue

While luxury hotels show promising trends in their online reputation, there is a clear indication guests are sensitive to the price of additional services

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How is Your TripAdvisor Ranking Calculated and How to Improve It

To improve your overall tripadvisor rating and ranking you need to look at improving all three of the popularity index factors

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Customer Insights: How Feedback Drives Quality in the Hotel Industry

Customer feedback plays a crucial role in shaping business decisions, driving improvements, and building a strong reputation

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Responding to Hotel Reviews: Everything You Need to Know (2024)

This would not be a complete article on hotel review response if we did not mention the unfortunate results of ignoring your hotel reviews

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Latest Global Statistics, Review Volume and Impact Scores

We noticed that review volume growth is slower than other indicators, such as the number of international arrivals or hotel bookings

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Chargebacks Are Bigger Problem Than Most Hoteliers Think

With poor guest experiences being a main driver of chargebacks, there’s a real risk of creating a vicious cycle that leads to poor reviews and reputation

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