reputation
How Do Michelin Keys Ratings Stack Up Against Guest Reviews?
Guest ratings are more subjective than professional ratings and we wanted to compare how the two stack up. To do this we used our industry standard index, the GRI
How to Manage Your Hotel’s Online Reputation
We explore the importance of hotel reputation management, proactive improvement measures, the crucial role of SEO, and online reputation tools
Satisfaction Surveys: Best Questions to Ask Your Hotel Guests
Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services
Spreading The Love: Responding to Your Hotel’s Guest Feedback
As necessary as responding to guest reviews is to a hotel and its business, it does take a significant amount of dedicated time that may not be available
How to Respond to a Negative Hotel Guest Review
Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures
Mastering Guest Retention: The Key to Long Term Success
Guest retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation
The Impact of Online Reputation on Hotel Revenue
While luxury hotels show promising trends in their online reputation, there is a clear indication guests are sensitive to the price of additional services
How is Your TripAdvisor Ranking Calculated and How to Improve It
To improve your overall tripadvisor rating and ranking you need to look at improving all three of the popularity index factors
Customer Insights: How Feedback Drives Quality in the Hotel Industry
Customer feedback plays a crucial role in shaping business decisions, driving improvements, and building a strong reputation
Responding to Hotel Reviews: Everything You Need to Know (2024)
This would not be a complete article on hotel review response if we did not mention the unfortunate results of ignoring your hotel reviews