reputation

Boosting Customer Service Scores: Strategies for Hotel Operators

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge

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image of an empty chair in a run down building reflecting the impact to hotels of open executive positions and loss of momentum and revenue

Cost to Hotels of Open Executive Positions and Loss of Momentum

Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here

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Boost Hotel Revenue with Better Online Reputation Management

Leveraging your online reputation has become crucial in today’s digital landscape. Key metrics like rankings and review scores are not vanity figures

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Why Didn’t Guests Leave Reviews? 4 Ways to More Feedback

By implementing these strategies and actively seeking guest feedback, hoteliers can improve their online reviews and attract more potential guests

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How Do Michelin Keys Ratings Stack Up Against Guest Reviews?

Guest ratings are more subjective than professional ratings and we wanted to compare how the two stack up. To do this we used our industry standard index, the GRI

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How to Manage Your Hotel’s Online Reputation

We explore the importance of hotel reputation management, proactive improvement measures, the crucial role of SEO, and online reputation tools

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person about to tick a box possibly on a hotel satisfaction survey illustrating the importance of these surveys to improve services

Satisfaction Surveys: Best Questions to Ask Your Hotel Guests

Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services

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Spreading The Love: Responding to Your Hotel’s Guest Feedback

As necessary as responding to guest reviews is to a hotel and its business, it does take a significant amount of dedicated time that may not be available

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How to Respond to a Negative Hotel Guest Review

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures

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Mastering Guest Retention: The Key to Long Term Success

Guest retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation

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