reputation

10 Top Tips for Improving Your Tripadvisor Ranking

As many guests are booking directly on Tripadvisor, your hotel needs to do everything in its power to rank higher and stand out from your competition

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hotel staff communicating with mobile phones using social media

How to Improve Hotel Staff Communication with Social Media Approach

The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores

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How to Respond to Tripadvisor Reviews (with Real Life Examples)

Responding to good reviews is easy, some wonder if it’s worth doing. Reviewer was happy, why spend time on them? The answer, with online reviews, is twofold

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9 Unique Approaches to Increase International Bookings at Your Hotel

In order to increase international bookings, you need to tweak your marketing strategies. Wondering how to do that? It’s simple. Just follow the steps below

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Guest Surveys for Advanced Guest Insights

To better understand what your guest wants out of a visit to your hotel, you’ll need to understand two crucial factors

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The Importance of Guest Feedback to the 2021 Traveler

To maintain your hotel reputation takes a consistent effort. Understanding the importance of guest feedback, you can develop a plan to earn positive reviews

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Optimizing Guest Survey Conversions Through Email Marketing

An important tip to keep in mind when building your email marketing for guest survey conversions is email length. Pair that with a prominent call-to-action

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Which Guest Feedback Tool Is Right for Your Hotel?

The goal of guest feedback is to understand how to refine your guest experience and understand the needs of future travelers hoping to visit your property

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How Can My Hotel Recover from the Pandemic? Focus on Feedback

A solid guest survey and feedback strategy is the grounding force your hotel needs to guide your future initiatives and ensure continued success

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The Best Way To Get A Higher Ranking On TripAdvisor

A hotel’s TripAdvisor ranking is calculated using guest ratings however it’s not quite that simple. The current algorithm is based on assessing four areas:

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