reputation

Though there are many ways to build your online reputation, here are the most vital methods you should incorporate into your ORM strategy

Guest sentiment data is another critical piece of the puzzle that can take hoteliers feedback gathering efforts to new heights

To improve guest satisfaction, hotels must focus on fully understanding guest preferences and creating unforgettable experiences

Embrace the power of reputation management and watch your hotel thrive in the competitive hospitality industry

Hotels should enthusiastically encourage public reviews because most travelers won’t book without them. Don’t be afraid of negative feedback

Analyze Net Promoter Sscore together with other guest satisfaction metrics to get a complete picture and solve the root cause of your issues

How are you treating your cheerleaders? Guests who leave positive reviews are choosing to go that extra mile. It’s their way of saying “thank you”

When guests leave reviews, responding promptly can lead to a quicker resolution for dissatisfied guests or solidify guest loyalty for satisfied travelers

Many hoteliers believe fake reviews are a serious problem, so much so that some have become dubious about the reliability of online review sites

When personalizing your review responses, ensure you supply additional information. The best way is by recognising specific aspects the writer spoke about