experience

Enhancing the guest experience is one of the key drivers of revenue. So, what do you need to do? How can you unlock your revenue potential?

Discover where the guests preferred to leave feedback globally, in EMEA, APAC, and the US. We looked at top guest review sources in 2022

There are many benefits of automated hotel check-in like increased guest satisfaction, improved operations, boosted revenue and reduced costs

AI and machine learning technology is quickly gaining traction in the hotel industry to increase efficiency, reduce costs, and improve the guest experience

The more a hotel can prove they truly know the guest, the deeper loyalty goes – particularly for travelers who are inclined to embrace technology

Meeting guest expectations is not only essential to ensuring guest satisfaction, but crucial to improving your reputation through positive feedback

Not only must you keep yourself informed about the latest trends in guest behaviour but also get to know the new basics of the guest experience

With upselling, hoteliers can let their guests customise their stay beforehand and select and pay for only those services that they’re interested in

Average hotel ratings in EMEA were lower than for the rest of the world. Here’s a look at 5 key takeaways to improve hotel marketing and guest feedback

To get your hotel ready for spring break ensure you have a well-built hotel reputation. Unfortunately, reputations are not built overnight