experience

traveller looking at a hotel review on a laptop reflecting importance of reputation management and it's impact on driving hotel revenue

How Guest Reviews Directly Affect the Hotel Revenue

A hotel’s reputation has major influence on revenue through effects on price perception of guests, as a customer loyalty measure, and a marketing factor

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train tracks reflecting different distribution challenges that could be helped by a channel manager

Strategies for Managing Distribution Channels in the Hotel Industry

Through these strategies, you’ll be equipped to navigate the complexities of distribution channels and offer exceptional guest experience

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3 Steps to Leverage Guest Feedback During Peak Season

Peak season brings its challenges, but with some foresight and preparation, you can still ensure you meet the expectations of your guest

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5 Examples of Hotel Managers Responding to Reviews Like Stars

Crafting stellar replies to reviews is easier said than done. In practice, it means a lot of time spent on addressing each review as a unique conversation

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disneyland and how hotel can use automation to make the guest experience magic

Disney-fication of Travel: Make Guest Experience Magic with Automation

Guest experience is a hotel’s lifeblood and therefore no hotel wants to misapply automation at the expense of crucial human interaction

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person shouting through a megaphone reflecting the importance for hotels to stay on top of their guest feedback

How to Stay on Top of Your Guest Feedback

Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction

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5 people holding question marks reflecting the importance for hotels to identify the different review channels to prioritise

Insight Into the Different Types of Hotel Guests

Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business

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Fake Hotel Reviews: As AI Explodes Can We Trust What We Read?

AI is turning reviews upside down, generating fake reviews that are increasingly more difficult to distinguish from those written by the average traveller

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city hotels neon sign

10 Strategies to Skyrocket Profitability in City Hotels

We delve into ten comprehensive strategies that can help city hotels drive revenue and enhance guest experiences

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7 Steps to Creating a Guest Journey for the First Time

One of the key benefits of drawing a guest journey is the ability to personalise the guest experience, driving more satisfaction and fostering loyalty

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