Hotel revenue is closely tied to quality customer service and experience. In the hospitality industry, a guest’s experience is determined by the service they get during their stay. It’s no wonder that one of the latest emerging trends in hospitality is using chatbots to provide guests with everything they need to enjoy their stay.
Well, technological standards have changed very much and an average guest’s needs are quite different today than 20 years ago, especially with newer generations getting accustomed to the Internet as a big part of their lives.
It has become quite difficult to keep track of such changes without the use of technology. Hotels all over the world rely on modern technology to identify the characteristics of their guests in order to appeal more to them and their various and diverse needs. Naturally, hoteliers realized that modern hotel technology can help them better understand those needs and sell more services to their guests based on that knowledge.
The hospitality industry fully relies on the power of modern technology to satisfy the needs of their guests. And, especially so when it comes to chatbot systems.
Hotel Revenue and Management Controlled by Chatbots
Chatbot systems handle all the work before and during the stay of their guests. Chatbots answer questions, collect data (Integration with a hotel software can help in gathering essential data about the hotel’s guests), generate revenue and allow guests to purchase, book, and reserve hotel services through a simple app. They augment and automate the guests’ experience by allowing them to communicate their requests, demands, and needs quickly, easily, and effectively.
Even though they are precious to customer service improvement, they can do much more than that. While chatbots are perfect for answering all sorts of questions, they can generate revenue as well. In fact, numerous specialists said that chatbots are the most lucrative solution to driving revenue in the hospitality industry.
There are three simple ways how chatbots can drive hotel revenue:
- Giving quick answers to simple requests
- Understanding guests’ thoughts regarding the hotel’s offerings, services, and facilities
- Online reviews mean more revenue