chatbot

What Is a ChatBot and Does Your Hotel Need One?

What Is a ChatBot and Does Your Hotel Need One?

To keep your guests coming back for more, definitely consider joining the chatbot revolution – but only if your hotel is equipped and prepared for this big step.

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Chatbot or Not? How AI Can Help And Hinder Customer Service

Bots are becoming an increasingly popular way for businesses to interact with their customers at scale. But do they actually improve the customer experience? NB: This is an article from […]

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Effective Tips for Using Chatbots to Improve Hotel Revenue

Hotel revenue is closely tied to quality customer service and experience. In the hospitality industry, a guest’s experience is determined by the service they get during their stay. It’s no […]

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Travelers turn to Facebook Messenger for better customer service

When Karen Korr wanted to change part of her European itinerary, she didn’t call Travelocity, her online travel agency. She didn’t send an email or a text message, either. Instead, […]

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Top 10 Things You Must Have in Your Hotel Chatbot

Following our last article about 6 Reasons why you should implement Chatbots for your Hotel, you’ve got to know what it takes to build one. However, if you’ve managed to […]

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Back to basics: What is a chatbot and does my hotel need one?

A chat what? While the term chatbot might still be a foreign term for some hotel owners, this technology is quickly gaining momentum in the hospitality and travel industries as […]

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