Reviews

Tripadvisor Ranking: Factors to Improve Your Hotel
Tripadvisor announced some changes to its ranking algorithm and the way it displays popular hotels – and it appears to be good news for hoteliers
From Reviews to Revenue: Using Social Media for Direct Bookings
From reviews to revenue, the journey to enhancing direct bookings lies in effectively utilizing guest reviews and social media
How to Attract More Guests to Increase Direct Bookings and Visibility
To fully grasp how to improve your hotel’s online reputation and increase direct bookings, it’s crucial to understand your guests booking journey
Crafting a Strategic Reputation Action Plan for Your Hotel Portfolio
Post-pandemic, hotels felt insulated within their 4-star reputation, but one-in-five travelers would not look at reviews that are more than two months old
How to Improve Guest Review Scores with Your Hotel PMS?
When hotels meet the gap between guest expectations and the reality of the guest experience, their review will improve in quality and substance

The Hidden Profit Potential of the Hotel Breakfast
On OTAs guests use “breakfast included” as a primary search filter. When it comes to maximizing profit, breakfast can be an overlooked revenue booster
Boosting Customer Service Scores: Strategies for Hotel Operators
Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge
Boost Hotel Revenue with Better Online Reputation Management
Leveraging your online reputation has become crucial in today’s digital landscape. Key metrics like rankings and review scores are not vanity figures
Why Didn’t Guests Leave Reviews? 4 Ways to More Feedback
By implementing these strategies and actively seeking guest feedback, hoteliers can improve their online reviews and attract more potential guests
How Do Michelin Keys Ratings Stack Up Against Guest Reviews?
Guest ratings are more subjective than professional ratings and we wanted to compare how the two stack up. To do this we used our industry standard index, the GRI