Reviews

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures

While luxury hotels show promising trends in their online reputation, there is a clear indication guests are sensitive to the price of additional services

To improve your overall tripadvisor rating and ranking you need to look at improving all three of the popularity index factors

Customer feedback plays a crucial role in shaping business decisions, driving improvements, and building a strong reputation

This would not be a complete article on hotel review response if we did not mention the unfortunate results of ignoring your hotel reviews

We noticed that review volume growth is slower than other indicators, such as the number of international arrivals or hotel bookings

With poor guest experiences being a main driver of chargebacks, there’s a real risk of creating a vicious cycle that leads to poor reviews and reputation

How can you make the most of check-out to improve guest satisfaction and hotel reputation? Here are four tips that can make a difference

Hopper hotel reviews are presented as ‘user ratings’ and your hotel is shown to all Hopper users who are searching for accommodation in your area

Let’s discuss how to best leverage online reviews to optimise your hotel SEO strategy. In particular, dealing with negative reviews