By instilling a ‘never again’ mentality and starting from scratch, management can ensure that their reviews start heading in the right direction
COVID-19 has brought many fundamental changes to the hotel industry, including the way hoteliers respond to reviews online. NB: This is an article from Travel Media Group Amid the pandemic, […]
There a two words that give hoteliers a nightmare: Negative reviews. Almost every hotel struggles with reviews in 3 ways. Let me suggest how to avoid them
The potential impacts of TripAdvisor on your hotel are of abundance – your ranking, volume and quality of reviews, in addition to your presence
Social listening will help you better understand how changes are trending among your consumer base – in a hotelier’s case, that would be future guests
Any element of your hotel experience could currently be acting as either a chute or ladder in the mind of a guest, impacting their score of your property.