Reviews

CompSet Analysis and its Role: Hotel Management Practices

Sizing up the competition plays a major part in your hotel’s marketing strategy. Your competitors have just as much sway in shaping guest demand and expectations as you do, and […]

Read more

Booking Platforms and the Three R’s: Recent, Relevant, Reviews

Due to rising concerns that travelers have when booking, the data that supports their decision is now shifting its structure and content

Read more

The Importance of Earning New Reviews Through Post-Stay Marketing

Generating an email list and sending emails out to previous guests may seem daunting, but it’s key to help you earn valuable new reviews

Read more

Painting the Post-COVID Hotel Experience For Your Guests

Take a look at your hotel reviews since start of this crisis. How clear have you painted the travel experience for potential guests?

Read more

5 Ways To Leverage Feedback While Your Hotel Is Temporarily Closed

Here are 5 effective ways in which you can make good use of your feedback management platform even while your hotel is temporarily closed

Read more

QR Codes To Increase Hotel Satisfaction Scores and Maximize Revenue

Key takeaway is to leverage QR codes that will drive interaction which impacts a hotel’s satisfaction scores, reputation, and even revenue

Read more

Hotel Ratings During a Pandemic: Which US Cities Are Leading the Race?

Some US cities are doing quite well regards hotel ratings and it seems to indicate there are some internal strategies which benefit a hotel

Read more

Multi-Property Marketing Strategies: Online Reputation and Review (Pt 2)

What effect does a consistent social media strategy, highly rated online reputation, and timely review response plan have on properties

Read more

How to Respond to Online Hotel Reviews

Highlight positive reviews across all your digital channels and use negative feedback to show your customer service and willingness to learn

Read more

Using Review Response to Satisfy Traveler Needs

A review response is more likely to be read than not, creating additional opportunities for hotels to use responses to inform future guests

Read more