Reviews

Why Online Reviews Are Important For Your Digital Marketing

An eye-opening study shows that a huge 94% of online shoppers stated negative reviews have convinced them to avoid a business altogether

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Using Guest Reviews to Increase Bookings and Lower Cart Abandonment

Guest reviews have a big impact on booking rates. In fact, more than half of travelers say they would never consider a hotel with no online reviews

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4 Ways to Handle the Funniest and Quirkiest Guest Reviews

When replying to feedback, stay calm and as objective as possible. Here are some recommendations to reply to different types of funny or quirky reviews

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Top 5 Review Response Mistakes

When you finish responding to a guest review, you always want to give the guest a way to reach out and talk with a hotel associate

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How to Respond to an Upset Guest Online

Concluding any guest conversation on a good note, whether on property or online, allows you the chance to mend the relationship

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What Guests Are Looking For When They Research Your Reviews

When guests research your hotel, they will look for several critical characteristics of your online reviews. You must be aware of these aspects

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How To Influence Travelers “On The Fence” Planning a Trip in 2022

There are three critical touchpoints that you can impact, which can influence the decision-making journey of travelers who are still on the fence

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10 Top Tips For Handling Negative Reviews

Evaluate reviews objectively! Is there any truth behind it? It can be tempting to dismiss complaints or think people are unfair. Sometimes they are right

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one girl whispering to another reflecting the importance of why guest feedback matters to hotels and how to use it

Guest Feedback: Why It Matters And How To Use It (+Survey Template)

Guest feedback is a gift. As a hotelier, you can’t be everywhere at all times, so you rely on guests to share what they’re thinking, experiencing and feeling

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The 10 Best Ways To Ask For Reviews

It is important to ask guests for feedback, not only so you can publish great reviews but also see areas you might be lacking in, and then improve

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