Reviews

How to Respond to Hotel Reviews and Increase Your Online Appeal

Reviews are the perfect opportunity to see what your guests really think and for previous guests to communicate their experience to future travellers

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Finding New Revenue Streams for a Big Box Hotel (Case Study)

Whether a hotel’s revenue stagnation is caused by the pandemic, new competition, or something else, take a fresh look at business segments and channels

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Guest Surveys for Advanced Guest Insights

To better understand what your guest wants out of a visit to your hotel, you’ll need to understand two crucial factors

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How to Get an Effective Hotel Guest Engagement Strategy

If you want to stand out in the mind of your guest and create loyalty, personalising their journey and showing you care about pleasing them is the solution

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2019 vs 2021: New Guest Feedback Benchmarks

By using guest feedback information to tailor your product offering to the market most likely to return soonest, you stand to recover as quickly as possible

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The Importance of Guest Feedback to the 2021 Traveler

To maintain your hotel reputation takes a consistent effort. Understanding the importance of guest feedback, you can develop a plan to earn positive reviews

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Optimizing Guest Survey Conversions Through Email Marketing

An important tip to keep in mind when building your email marketing for guest survey conversions is email length. Pair that with a prominent call-to-action

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How to Respond to Guest Reviews: Avoiding Common Pitfalls

As more and more travelers pack up and plan trips, hotels will see a proportional rise in guest reviews. NB: This is an article from Travel Media Group This can […]

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Which Guest Feedback Tool Is Right for Your Hotel?

The goal of guest feedback is to understand how to refine your guest experience and understand the needs of future travelers hoping to visit your property

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How Can My Hotel Recover from the Pandemic? Focus on Feedback

A solid guest survey and feedback strategy is the grounding force your hotel needs to guide your future initiatives and ensure continued success

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